Janet Perez
Sherwood,OR
Summary
Dynamic customer service professional dedicated to delivering exceptional experiences and fostering customer loyalty. Proven ability to resolve concerns effectively, utilizing strong interpersonal skills to enhance satisfaction levels. Committed to driving positive outcomes through innovative solutions and a customer-centric approach.
Overview
17
17
years of professional experience
Work History
Campus Supervisor
Menifee Union School District
Menifee, CA
08.2020 - 10.2024
- Ensured campus safety by monitoring activity and responding to incidents as needed.
- Developed strategies to promote positive interactions among diverse groups of students.
- Maintained accurate records of student behavior and disciplinary actions taken.
Loan Specialist
California Budget Finance
Lake Elsinore, Ca
09.2017 - 03.2018
- Loan approvals
- Debt collection calls
- Collected payments from borrowers on past due accounts and worked out payment plans when needed.
- Identified valuable solutions for customers with credit problems.
- Performed daily maintenance of loan applicant database.
- Informed customers of loan application requirements and deadlines.
- Prepared detailed documentation for each loan transaction including closing documents.
- Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
Customer Service (seasonal)
Wine Country Gift Basket
Fullerton, Ca
10.2009 - 12.2015
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Grooming Department
Petsmart
Santa Ana, Ca
01.2011 - 08.2011
- Lobby attendant responsible for answering phones and making appointments
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Worked effectively in team environments to make the workplace more productive.
Cashier
Blockbuster
Tustin, Ca
03.2009 - 12.2009
- Monthly Inventory Check of all products
- Loss Prevention
- Verify customer account information per transaction
- Resolved customer complaints professionally in accordance with company policy.
- Learned roles of other departments to provide coverage and keep store operational.
- Maintained work area and kept cash drawer organized.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Performed other duties as assigned by management.
- Discounted purchases by scanning and redeeming coupons.
Sales Associate
Cathy Jean
Santa Ana, Ca
04.2008 - 12.2008
- Loss prevention
- Inventory Check
- Organized stockroom shelves according to size, color or style.
- Computed purchases and received and processed cash or credit payment.
- Worked with fellow sales team members to achieve group targets.
Education
High School Diploma -
Los Amigos High School
Fountain Valley, Ca06-2009
Skills
- Customer service
- Team collaboration
- Problem solving
- Attention to detail
- Communication skills
- Time management
- Multitasking
- Teamwork and collaboration
References
Available on request
Languages
Spanish
Professional
Timeline
Campus Supervisor
Menifee Union School District
08.2020 - 10.2024
Loan Specialist
California Budget Finance
09.2017 - 03.2018
Grooming Department
Petsmart
01.2011 - 08.2011
Customer Service (seasonal)
Wine Country Gift Basket
10.2009 - 12.2015
Cashier
Blockbuster
03.2009 - 12.2009
Sales Associate
Cathy Jean
04.2008 - 12.2008
High School Diploma -
Los Amigos High School
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