Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic
JANET MADRIGAL PULIDO

JANET MADRIGAL PULIDO

SAN JOSE,CA

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Representative

American Barbell Clubs
01.2023 - Current
  • Greeting guests upon arrival
  • Recommending memberships and personal training packages based on member needs
  • Open the gym on time, making sure everything is in order before opening

Bank Teller/Banker

JP Morgan Chase
05.2022 - Current
  • Handling routine transactions, such as deposits, withdrawals, payments, and transfers.
  • Resolving customer complaints or account discrepancies and answering questions.
  • Recommending banking products and services based on the needs of the client.
  • Working with new clients to help them set up accounts and banking services.

Host

Menlo Tavern
12.2021 - 08.2022
  • Greeting guests upon arrival.
  • Providing accurate wait times and monitoring waiting lists.
  • Managing reservations.
  • Walking with guests at their pace to the table.

Sales Representative

California Check Cashing Stores
03.2020 - 12.2021
  • Handling cash, credit, or check transactions with customers
  • Scanning goods and collecting payments
  • Providing special services, such as printing out account balances and histories, ordering cards and checks, closing accounts, issuing cashier's checks and foreign currency, cashing savings bonds, and processing payments for bills.

Education

Roberto Cruz Leadership Academy
14281 Story Rd, San Jose, CA 95127
2019

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Relationship building
  • Call center experience
  • Conflict resolution
  • Complaint handling
  • Payment processing
  • Scheduling
  • Follow-up skills
  • Call management
  • Product knowledge
  • Paperwork processing
  • Appointment scheduling
  • Documentation
  • Staff training
  • Product sales
  • Store maintenance

Languages

Spanish
Native or Bilingual

Certification

CPR Certification

Timeline

Customer Service Representative

American Barbell Clubs
01.2023 - Current

Bank Teller/Banker

JP Morgan Chase
05.2022 - Current

Host

Menlo Tavern
12.2021 - 08.2022

Sales Representative

California Check Cashing Stores
03.2020 - 12.2021

Roberto Cruz Leadership Academy

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JANET MADRIGAL PULIDO