Results-driven professional with extensive experience in operational management and team leadership. Proven track record in hiring, training to increase sales, resolving complex problems, optimizing workflows, and implementing strategic policies. Achievements include enhancing client & employee experiences and increasing operational effectiveness, customer service and sales.
Overview
40
40
years of professional experience
Work History
Business owner
self
Eugene
01.2014 - Current
Developed marketing strategies, attracting new customers and improving retention.
Oversaw financial budgeting and expense management, supporting sustainable growth.
Managed daily operations, enhancing business functionality.
Business Consultant
Self
Eugene, Oregon
04.2004 - Current
Performed as consultant for startup business in areas of marketing, logistics, and training to various behavioral healthcare service professionals.
Formulated comprehensive business plans and operational strategies for new and existing ventures. Drove sales growth through effective implementation of strategic initiatives.
Established and maintained relationships with key stakeholders for growth opportunities and successful partnerships.
Spearheaded restructuring of organizational internal processes resulting in enhanced performance.
Developed effective improvement plans in alignment with goals and specifications.
Assessed staff performance and delivered coaching to rectify inefficiencies.
Owner/Operator
LA Weight Loss, Franchise
Palm Springs
01.2005 - 11.2028
Managed daily operations, including sales, inventory, and accounting functions.
Implemented policies that improved client experience and satisfaction metrics.
Trained and supervised staff on customer service and operational procedures, improving overall service quality.
Resolved customer complaints swiftly, reinforcing business reputation and customer trust.
Established long-term customer relationships through exceptional service delivery.
Negotiated contracts for products and services with clients to secure favorable terms.
Monitored financial performance weekly to ensure fiscal responsibility and informed decision-making.
Ensured compliance with local laws governing business operations.
TV Producer
CBS
Eugene
08.2019 - 02.2020
Created production schedules for multiple television shows, ensuring timely and efficient execution at a major network.
Coordinated with directors and writers to align creative visions with production requirements, enhancing overall show quality.
Oversaw post-production processes, ensuring timely completion of editing and sound mixing.
Streamlined interdepartmental communication to improve production workflows and foster collaboration among teams.
Researched industry trends to improve content relevance and audience engagement strategies.
Managed multiple tasks simultaneously to meet deadlines in a fast-paced environment.
Created compelling presentations to showcase new program ideas and existing show concepts.
University Assistant
University of Oregon Law School
Eugene
01.2018 - 08.2018
Assisted faculty with research projects and administrative tasks to enhance productivity.
Managed daily workflow for projects assigned by department heads to meet deadlines and support departmental goals.
Provided administrative support to faculty members, facilitating smooth operations and enhancing departmental efficiency.
Facilitated effective communication among students, faculty, and staff.
Scheduled appointments for faculty members with external stakeholders and vendors.
Organized and maintained student records and documentation to ensure accessibility and accuracy.
TV New Anchor
Time Warner Cable
Palm Springs
01.2001 - 08.2009
Researched current events to deliver accurate, timely news reports.
Delivered daily news updates across various platforms.
Interviewed community members and experts to craft compelling feature stories that resonate with viewers.
Produced engaging segments in collaboration with production team members.
Coordinated with field reporters to gather information for on-site coverage.
Facilitated audience engagement on social media platforms to foster discussions around relevant news topics.
Presented weather forecasts and special reports to inform the public.
Created concise scripts to enhance communication clarity and improve viewer understanding.
Sr. VP of Operations
Jenny Craig International
La Jolla
09.1988 - 01.2000
Directed financial planning and resource allocation, aligning resources with strategic initiatives.
Oversaw cross-functional teams to align corporate objectives with departmental goals.
Developed and implemented comprehensive business plans to drive operational growth.
Evaluated current systems, identifying opportunities for streamlining operations and improving service delivery.
Mentored senior leadership on decision-making and organizational strategies to strengthen leadership capabilities.
Built high-performing teams through targeted training and effective coaching.
Facilitated team meetings to promote communication and goal alignment.
Ensured compliance with applicable laws, regulations, policies, and procedures.
Education
Associate of Arts - Insurance And Risk Management
North Seattle University
Seattle, WA
Some College (No Degree) - Communications
College of The Desert
Palm Desert, CA
Skills
Operations management
Budget development
Financial reporting
Cash flow management
Profit optimization
Business development
Client management
Risk management
Workflow optimization
Performance analysis
Digital marketing
Staff training
Team leadership
HR management
Operational reporting
Strategic planning
Cash management
Accomplishments
People Who Make a Difference 2000
Top Sales & Leadership award
T.V Journalism Award-"Shelter from the Storm" Documentary