Janet Riley
Randallstown,MD
Summary
Results-oriented Restaurant Manager with over 25 years of experience in operations management and staff training. Proven ability to optimize labor costs and inventory control, resulting in improved service quality and customer satisfaction. Dedicated to creating a collaborative team atmosphere.
Overview
31
31
years of professional experience
Work History
Restaurant Manager
PJ Food Services
Baltimore, MD
03.2001 - Current
- Oversaw daily restaurant operations, ensuring high standards of service and customer satisfaction.
- Developed and implemented employee schedules to optimize labor efficiency and operational flow.
- Trained and mentored staff on best practices for food safety and sanitation protocols.
- Managed inventory levels, reducing waste through effective stock control measures.
- Conducted regular performance evaluations, providing constructive feedback to improve team productivity.
- Analyzed sales data to identify trends, adjusting strategies to maximize revenue opportunities.
- Fostered a positive work environment, encouraging teamwork and open communication among staff members.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within the the restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
Assistant Manager
Wendys Restaurant
Baltimore, MD
06.1995 - 01.2001
- Optimized inventory management processes to reduce waste and improve cost efficiency.
- Supervised daily operations to ensure compliance with company standards and policies.
- Implemented employee performance evaluations to enhance service quality and productivity.
- Trained and mentored staff, fostering a collaborative team environment.
- Coordinated customer service initiatives, resulting in improved guest satisfaction ratings.
- Analyzed operational workflows, recommending process improvements for increased efficiency.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Education
High School Diploma -
Forest Park Senior
Baltimore, MD06.1992
Skills
- Operations management
- Inventory management
- Point-of-sale management
- Team leadership
- Team management
- Staff scheduling
- Shift management
- Customer engagement
- Customer focus
- Complaint resolution
- Process optimization
- Customer satisfaction
Timeline
Restaurant Manager
PJ Food Services
03.2001 - Current
Assistant Manager
Wendys Restaurant
06.1995 - 01.2001
High School Diploma -
Forest Park Senior