Janet Rodriguez
La Puente,CA
Summary
Customer-focused and results-driven professional with 11+ years of experience in retail sales management, customer service, and administrative support. Skilled in building strong client relationships, resolving issues efficiently, and improving operational processes. Seeking to leverage my expertise in client support, communication, and problem-solving in a client service specialist role to enhance customer satisfaction and business success.
Overview
12
12
years of professional experience
Work History
Sales Manager
Verge Mobile, T-Mobile Authorized Retail
01.2021 - Current
- Lead and develop a team to consistently exceed sales goals and key performance metrics
- Manage daily store operations, including inventory control, cash flow, and merchandising compliance
- Conduct performance-based scheduling to optimize labor costs while ensuring operational efficiency
- Train and mentor employees to enhance sales techniques and product knowledge, fostering a high energy, customer first culture
- Oversee customer service initiatives, ensuring exceptional experiences that drive repeat business and customer loyalty
- Analyze sales reports and operational data to identify trends and implement strategic action plans
Sales Manager
HIT Mobile, T-Mobile Authorized Retail
03.2013 - 11.2021
- Lead and develop a team to consistently exceed sales goals and key performance metrics
- Manage daily store operations, including inventory control, cash flow, and merchandising compliance
- Conduct performance-based scheduling to optimize labor costs while ensuring operational efficiency
- Train and mentor employees to enhance sales techniques and product knowledge, fostering a high energy, customer first culture
- Oversee customer service initiatives, ensuring exceptional experiences that drive repeat business and customer loyalty
- Analyze sales reports and operational data to identify trends and implement strategic action plans
Education
High School Diploma -
La Puente High School
La Puente, CA05.2010
Skills
- Problem solving
- Communication
- Leadership
- Bilingual: English & Spanish
- Scheduling
- Recruiting
- NetSuite
- ICIMS
- Proficient in Microsoft suite
Timeline
Sales Manager
Verge Mobile, T-Mobile Authorized Retail
01.2021 - Current
Sales Manager
HIT Mobile, T-Mobile Authorized Retail
03.2013 - 11.2021
High School Diploma -
La Puente High School
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