Donald Scullen
Millsboro,DE
Summary
With more than 20 years of retail and sales experience, I am dedicated to helping organizations achieve sustainable growth by developing profitable and reliable sales cultures. My business profile reflects a track record of exceeding targets, cultivating customer relationships, and driving long-term success.
-New car single month sales record of 100 units
-total store sales record of 140 units new and used
-top 2 district wide in csi for 4 years running out of 20 stores with an average of 97% customer satisfaction
-top internet closing of 13% in the district
-grew market share from 3.9% to 6.5% from 2022-current
-Subaru love promise community commitment award winner 2022,2023,2024
-Graduate of the National Automobile Dealership Association N409 June 24
Customer-oriented, strategic-thinking sales management professional successful in cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections and persuasively introducing products. Well-versed in implementing pricing models, managing vendor relations and expanding territory.
Overview
33
33
years of professional experience
Work History
Sales Manager
Gateway Subaru
01.2015 - Current
- Oversaw use of CRM software VinSolutions for optimized client interactions.
- Maintaining top csi for the sales department averaging 97% customer satisfaction.
- Dealer exchanges on vehicles that were not in-stock
- Managing pipeline of incoming new vehicles
- Monitoring current market conditions to reflect new car pricing while remaining competitive in the market
- Trade appraisals using vauto
- Crm setup and management to help keep our clients in touch with us for follow up including email blasts and marketing campaigns
- Salesperson training and development
- Website tweaks and changes as well as sales banners for the site
- Setting up a bdc/internet department to help maximize our market share. As well as providing direction and feedback to said department
- Dealing deals and getting approvals from banking partners to help maximize profits
- Secured quarterly certifications due to extensive product knowledge, surpassing the 90% passing threshold.
- Consistently excelled in unit sales across three years and led leasing performance among associates.
- Boosted referral rates through dedication to follow-through and service excellence.
- Consistently ranked in top 3 monthly for high-value per copy sales.
- Ranked among the top 50 sales performers within the district over the past two years.
- Led sales team to achieve monthly targets and improve customer satisfaction.
Route Salesman
Herr Foods
01.2011 - 01.2015
- Obtain route sales goals and profits up to and including, delivering products in an efficient and timely manner, maintaining an accurate and robust inventory, customer service and business demands, forecasting and writing accurate orders, safety in customer establishments as well as while driving.
- Route sales average of $8500 a week and stales of 4% when I left as to $7800 and 6% when taking over my route.
- Zero accidents in 4 years or documentation.
Store Manager
Food Lion llc
01.2005 - 01.2011
- Responsibilities included but not limited too, overall store operations, maximizing profits, sales and labor goals, customer satisfactions, inventory control, employee retention and development, execution of food safety standards, maintaining a pleasant shopping experience.
- Same store sales increase of 3% year to date in my last store as they were flat upon arrival.
- Record gross profit year of over $2 million as the previous record of $1.8 million.
- Shrink team leader in 2009 heading a group of peer store management to decrease the amount of lost profits in store inventory processes.
- Store manager of the year runner up the same year.
Store Manager
Royal Farms
01.2004 - 01.2005
- Responsible for overall store operations, scheduling, hiring and firing, sales goals, customer satisfaction, inventory controls and ordering.
Route Salesman
Kellogg Wholesale
01.2003 - 01.2004
- Responsibilities included, breaking down deliveries, loading trucks for delivery, delivering fresh product in a timely manner, inventory control and driving in a safe and responsible manner.
Store Manager
Food Lion llc
01.1993 - 01.2003
- Responsibilities included but were not limited too, overall store operations, maximizing profits, sales and labor goals, customer satisfaction, inventory control, employee retention and development, execution of food safety standards, maintaining a pleasant shopping experience.
- Weekly sales record and daily record in Ocean City of $786,00 and $196,000 respectively and over $4 million in gross profit as well.
Education
N/a - Automotive
National Automotive Dealership Association
Tyson’s Virginia Motorcycle Mechanics institute
Orlando, FLSkills
- SALES
- PROBLEM SOLVING
- SALES MEETINGS
- SALES PLANS
- Inventory
- Payroll
- Scheduling
- Training
- Operations
- Microsoft Word
- Retail sales
- Team Building
- Inventory Management
- Basic computer skills
- Ability to recognize and effectively plan and execute sales plans and sales meetings
- Excellent problem solving skills
- Excellent customer relation skills
- Customer relationship management
- CRM software management
- Sales training and development
- Market analysis
- Trade appraisal
- Pipeline management
- Inventory control
- Performance metrics analysis
- Strategic planning
- Product knowledge
- Effective communication
- Problem solving
- Team leadership
- Customer service excellence
- Negotiation skills
- Territory management
- Marketing campaign analysis
- Sales reporting
- Promotional sales events
- Market and competitive analysis
- Sales closing techniques
Timeline
Sales Manager
Gateway Subaru
01.2015 - Current
Route Salesman
Herr Foods
01.2011 - 01.2015
Store Manager
Food Lion llc
01.2005 - 01.2011
Store Manager
Royal Farms
01.2004 - 01.2005
Route Salesman
Kellogg Wholesale
01.2003 - 01.2004
Store Manager
Food Lion llc
01.1993 - 01.2003
N/a - Automotive
National Automotive Dealership Association
Motorcycle Mechanics institute