Janet Rodriguez
Austin
Summary
Dynamic Customer Service Representative, adept at resolving conflicts and enhancing customer loyalty through active listening and problem resolution. Skilled in data entry and follow-up, I effectively managed escalated calls, ensuring satisfactory outcomes that benefited both clients and the company.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Sams
07.2023 - 01.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Walmart
02.2021 - 05.2023
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information..
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
Navarro Early College HS
Austin,TxSkills
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Customer relations
- Scheduling
- Follow-up skills
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Sams
07.2023 - 01.2025
Customer Service Representative
Walmart
02.2021 - 05.2023
Navarro Early College HS
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