Janet Rodriguez
Miami,FL
Summary
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
24
24
years of professional experience
Work History
Assistant Manager of Vitamins
Sprouts Farmers Market Inc, Grocery
03.2025 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Sales Associate
Follow Your Heart Market
10.2024 - 03.2025
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
Brand Ambassador
Evan Healy
04.2018 - 03.2025
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Educated consumers about product benefits, leading to increased interest and sales conversions.
- Maintained detailed records of promotional activities, results achieved, and areas for improvement to inform future campaigns.
- Exceeded client expectations through timely event set-up, professional demeanor, and proactive problem-solving skills.
- Trained new brand ambassadors, ensuring consistency and quality in brand representation.
- Collaborated with marketing team to develop and implement local marketing strategies, raising brand awareness.
Library Assistant
University of Cincinnati Langsam Library
04.2001 - 03.2003
- Answered questions from patrons and helped to find desired materials.
- Handled check-in and check-out process of library books and materials at circulation desk.
- Located library materials, resources and technologies to fulfill patron requests.
- Contributed to the library''s overall mission by performing additional tasks or responsibilities as assigned, adapting quickly to new challenges and demands.
- Stayed up-to-date on library policies and procedures to smoothly enforce standards.
- Gained strong understanding of various methods for cataloging books and other materials.
- Assisted librarians in managing interlibrary loan requests, ensuring prompt fulfillment of borrowing needs for patrons.
- Developed crucial digital skills among patrons by offering instructional sessions on using library technology effectively.
- Utilized computer databases to locate library materials.
Education
No Degree - Theater Arts
University of Cincinnati
Cincinnati, OHBachelor of Arts - Theater Arts
Northern Kentucky University
Newport, KY12.2005
Skills
- Customer service
- Team leadership
- Problem-solving
- Time management
- Customer relations
- Staff training and development
- Task delegation
- Staff management
- Workload management
Languages
Spanish
Professional Working
Timeline
Assistant Manager of Vitamins
Sprouts Farmers Market Inc, Grocery
03.2025 - Current
Sales Associate
Follow Your Heart Market
10.2024 - 03.2025
Brand Ambassador
Evan Healy
04.2018 - 03.2025
Library Assistant
University of Cincinnati Langsam Library
04.2001 - 03.2003
No Degree - Theater Arts
University of Cincinnati
Bachelor of Arts - Theater Arts
Northern Kentucky University