Janet Scott-Mabry
Crofton,KY
Summary
Dynamic professional with a strong background in customer service and office management. Proven ability to enhance operational efficiency and maintain meticulous records while ensuring compliance with HIPAA. Skilled in multitasking and organization, with a commitment to delivering exceptional care and satisfaction.
Overview
31
31
years of professional experience
Work History
Cook
Christian County Board Of Education
Hopkinsville, KY
10.2019 - Current
Receptionist
Five Star Feed
Hopkinsville, KY
07.2016 - 05.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Enhanced accuracy of record-keeping with diligent maintenance of logs and records.
Office Manager/Dental Assistant
Dr. Matthew S. Emerson
Hopkinsville, KY
08.1994 - 04.2009
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
Dental Assistant
Dr. Thomas Porter
Hopkinsville, KY
02.2005 - 11.2005
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Prepared patient x-rays and images for dentist review.
Medical Records Clerk
MultiCare Specialist
Hopkinsville, KY
02.2004 - 10.2004
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Responded to patient inquiries to provide information and details of medical records.
Education
Associate Of Business Administration - Business
Hopkinsville Community College
Hopkinsville, KY05.1995
High School Diploma - General Studies
Christian County High School
Hopkinsville, KY05.1993
Skills
- Customer service
- Cooking
- Cleaning and organization
- Food handling
- Multitasking and organization
- OSHA
- Teamwork and collaboration
Timeline
Cook
Christian County Board Of Education
10.2019 - Current
Receptionist
Five Star Feed
07.2016 - 05.2018
Dental Assistant
Dr. Thomas Porter
02.2005 - 11.2005
Medical Records Clerk
MultiCare Specialist
02.2004 - 10.2004
Office Manager/Dental Assistant
Dr. Matthew S. Emerson
08.1994 - 04.2009
Associate Of Business Administration - Business
Hopkinsville Community College
High School Diploma - General Studies
Christian County High School