Janet Spearman
Bethlehem,PA
Summary
Personable and dedicated Customer Service Representative with extensive experience in Accounts receivable. I have a positive attitude and proven skills in establishing rapport with customers. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, partnerships and growing businesses.
Overview
22
22
years of professional experience
Work History
Customer Service Representative
Iqor
Allentown , PA
03.2015 - 06.2023
- Answered incoming customer calls inquiring about there insurance plan.
- Took insurance premium payments and posted to customers accounts.
Customer Service Representative
Iqor
Allentown, PA
11.2011 - 05.2013
- Answered incoming calls from customers and provided assistance with billing questions.
- Outbound calls to customers for past due balances.
- Took credit card payments for past due balances and posted to customers accounts.
- Research misapplied payments.
Collections Specialist
Wells Fargo Financial Services Company
Bethlehem, PA
12.2001 - 05.2010
- Notified customers of delinquent accounts and requested payments. Arranged for debt repayments and established repayment schedules based on customer finances.
- Received payments and posted to appropriate customer accounts. Verified amounts against invoices and statements before posting transactions.
- Processed incoming payments accurately into Wells Fargo database.
Education
Early Childhood Education
North Carolina A & T State University
Greensboro, NCSkills
- Data Entry
- Billing
- Account Updating
- Microsoft Office
- WIndows Software
- Power Point
- Type 45 wpm
- Excellent Customer Service Skills
- Professional Telephone Demeanor
Timeline
Customer Service Representative
Iqor
03.2015 - 06.2023
Customer Service Representative
Iqor
11.2011 - 05.2013
Collections Specialist
Wells Fargo Financial Services Company
12.2001 - 05.2010
Early Childhood Education
North Carolina A & T State University
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