JANET VANBOENING
Moberly,MO
Summary
Dedicated and multi- talented billing and marketing specialist with foundation in records management. 10 Plus years of experience in Medical Office Operations. Eager to demonstrate skills in crafting marketing plans to promote relationships with the surrounding community and Medical partnerships. Excels in telephone support and greeting arriving visitors. Strong knowledge of Athena and history achieving high data output.
Overview
19
19
years of professional experience
Work History
Clinic Office Assistant
Moberly Heart and Vascular
10.2021 - Current
- Adaptable and willing to work flexible hours as required to fulfill marketing responsibilities and meet client needs.
- Independently scheduled and registered patients to ensure minimal waiting time while maximizing clinics efficiency
- Introduced new scheduling procedures between clinic and surgery center
- Checked in and checked out patients insuring accuracy of patient information, as well as, completeness of copays, charges and insurance information
- Maintained cash receipts and completed all necessary paperwork
- Completed all prior authorizations for surgical procedures
- Answered phone calls and messages for two physicians in the clinic, scheduling appointments, and handling patient inquiries
Hair Stylist
VanDaisey Salon
02.2005 - Current
- Promoted products and services on social media platforms to increase reach, engage with potential clients and showcase service portfolio.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Sourced materials and props for photo shoots to enhance products and appearance of subjects.
- Increased product sales by 50% by analyzing customer hair care needs and recommending courses of action to boost sales.
- Monitored current trends to understand fashions and better serve customer needs.
- Organized sales area and work station to showcase products and boost sales.
- Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
- Worked flexible hours across night, weekend and holiday shifts.
Billing Specialist
Dynamic Medical Management
01.2015 - 10.2020
- Wrote and designed standard operating procedures company wide
- Wrote and maintained the training manual
- Accessed computerized financial information to answer questions related to specific accounts
- Matched purchase orders with invoices and recorded the necessary information
- Reviewed files, records and other documents to obtain information and respond to requests
- Completed and mailed bills, contracts, policies, invoices and checks
- Assigned tasks to associates, staffed projects, tracked progress and updated managers, partners and clients as necessary
- Implemented client training (business and technical) and supervised software integration on client's website
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
- Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
- Trained and mentored new team members and managers on accounts payable systems and policies to build cohesive groups and promote operational performance.
- Created improved filing system to maintain secure client data.
Education
Associate of Arts - Business Administration And Marketing
Gem City College
Quincy ILSkills
- Administrative support
- Staff Management
- Project Management
- Scheduling
- Strategic planning
- Team Bonding
- Performance improvement
- Employee training and development
Timeline
Clinic Office Assistant
Moberly Heart and Vascular
10.2021 - Current
Billing Specialist
Dynamic Medical Management
01.2015 - 10.2020
Hair Stylist
VanDaisey Salon
02.2005 - Current
Associate of Arts - Business Administration And Marketing
Gem City College