JANET VILLARREAL
Texas City,TX
Summary
Accomplished Patient Ambassador providing a positive dining experience by serving as the primary point of contact for patients regarding meal service. In this role I emphasize hospitality, accuracy, and compassionate communication while supporting overall food service operations throughout the hospital. I am organized, dependable, and successful at managing multiple priorities with a positive attitude.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Patient Ambassador, Dietetic Clerk, Barista, Cashier
Sodexo
Webster, TX
04.2024 - Current
- Delivered exceptional customer service to patients, supporting a positive hospital dining experience
- Assisted patients with menu selections while adhering to therapeutic diet and consistency requirements
- Entered and updated patient meal orders using HealthTouch 5.2
- Collaborated with dietitians, nursing staff, and food service teams to support safe and timely meal service
- Perform data entry and maintain confidentiality in compliance with hospital policies
- Communicated patient needs, concerns, and preferences using iMobile systems
- Assembled and delivered meal trays with attention to accuracy, presentation, and timeliness
- Supported food preparation and tray line operations in a fast-paced hospital environment
- Operated cashier station, including register transactions and cash drawer reconciliation
- Performed barista and retail food service duties as assigned
- Worked across multiple dietary service roles as business and staffing needs changed
- Opened/closed Bistro and counted register at the beginning and end of shift for accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Contributed to Bistros success by maintaining all food handled policies and maintaining high standards in cleanliness throughout the day
Stock Room Lead
Ross Dress for Less
Webster, TX
03.2022 - 06.2023
- Operated efficiently under pressure during busy seasons, prioritizing tasks effectively while maintaining a strong commitment to detail-oriented work.
- Contributed to a positive working environment through strong collaboration with team members and proactive problem solving when challenges arose.
- Demonstrated flexibility in adapting to changing store needs or priorities, willingly taking on additional responsibilities as needed to support overall operations.
- Ensured smooth flow of operations with effective communication between the stock room and sales floor teams regarding item availability or potential delays.
- Unloaded incoming shipments, verified accuracy of orders, and restocked items in backroom.
Safety Technician
Brock Services LLC
Deer Park, TX
10.2013 - 02.2020
- Managed program documentation, maintaining accurate records for future reference and analysis.
- Enhanced employee understanding of emergency response protocols through hands-on training sessions.
- Assisted management with accident investigations and analysis to determine root cause for corrective action plan.
- Worked closely with Human Resources to ensure new hires received proper orientation on company safety policies.
- Assisted in accident investigations, determining root causes and recommending appropriate corrective actions.
- Served as liaison between the company and regulatory agencies during inspections or audits.
- Conducted new employee orientation, training, and provided ongoing monitoring and evaluation.
Education
High School Diploma -
Pasadena High
Pasadena, TX06-1999
Skills
- Bilingual (English/Spanish)
- Strong interpersonal and customer service skills
- Knowledge of hospital diet types and food consistencies
- Cash handling
- Ability to multitask in a fast-paced healthcare environment
- Effective teamwork and communication skills
- Professionalism
- Comfortable using technology for order entry and communication
- Flexible and adaptable to changing departmental needs
- Experience using HealthTouch 52 (preferred)
Certification
- Certification: Certified Site Safety Technician (CSST), 06/2012
- NCCER
- Certification: Industrial Scaffolding, 01/2012
- Certification: OSHA 30 Construction, 06/2012
LANGUAGES
Spanish - Native or Bilingual
English - Native or Bilingual
Timeline
Patient Ambassador, Dietetic Clerk, Barista, Cashier
Sodexo
04.2024 - Current
Stock Room Lead
Ross Dress for Less
03.2022 - 06.2023
Safety Technician
Brock Services LLC
10.2013 - 02.2020
High School Diploma -
Pasadena High