Janet Woods
Oak Point,TX
Summary
Motivated and detailed-oriented seeking a challenging position to contribute to the success of a reputable company, Strong analytical skills, excellent to detail, and ability to work in a fast-paced environment. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Underwriter Assistant
State farm
04.2022 - Current
- Assisted underwriters in reviewing insurance applications, analyzing risk factors, and determining policy terms and conditions
- Provided excellent customer service by addressing inquiries promptly and offering comprehensive explanations of underwriting decisions.
- Improved risk assessment accuracy by conducting thorough reviews of loan applications and financial documents.
- Documented underwriting decisions and provided evidence of compliance with applicable regulations.
Customer Service Representative
State Farm
01.2021 - 04.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Pre-Funding QC
Mortgage Right
11.2018 - 10.2020
- Conducted comprehensive pre-funding reviews of mortgage loan files to ensure compliance with underwriting guidelines and regulatory requirements
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
- Learned and adapted quickly to new technology and software applications.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Customer Service Supply Chain
Radio Shack Corporation
02.2010 - 06.2015
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Performed data analysis and troubleshooting
- Did ERP reporting
Education
Skills
- Underwriting guidelines
- Analyzing data
- Documentation Review
- Risk Assessment
- Quality Assurance
- Data Collection
Timeline
Underwriter Assistant
State farm
04.2022 - Current
Customer Service Representative
State Farm
01.2021 - 04.2022
Pre-Funding QC
Mortgage Right
11.2018 - 10.2020
Customer Service Supply Chain
Radio Shack Corporation
02.2010 - 06.2015