Janet Zepeda
Fallbrook,CA
Summary
Versed in product placement and merchandising. Also have basic knowledge of food safety through past food service job. Extensive experience in handling customers in all types of situations. Retail Sales Associate with more than 1 years in the retail industry. Area of expertise include sales, customer relations and inventory management. Organized and dependable candidate successful at managing under stress with a positive attitude. Willingness to take on added responsibilities to meet goals.
Overview
2
2
years of professional experience
Work History
Barista (Volunteer)
Reliance Church
04.2023 - Current
- Assist with cashier/Bar Prep Responsibilities before coffee is transfered to commercial espresso machine lead
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Listened carefully to customer requests and created personalized, delicious beverages.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
Hardware store employee
LM Enterprises
01.2023 - Current
- Operated a cash register for cash, check and credit card transactions with accuracy.
- Stocked and replenished merchandise according to store merchandising layouts.
- Priced merchandise, stocked shelves and took inventory of supplies.
- Cleaned and organized the store, including the checkout desk and displays.
- Handled all customer relations issues in a gracious manner and in accordance with company policies.
- Welcomed customers into the store and helped them locate items.
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
- Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
- Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
- Actively pursued personal learning and development opportunities.
- Answered customer telephone calls promptly and in an appropriate manner.
Drink Maker
Rocio Nutrition
01.2022 - 01.2023
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Followed strict recipes and drink measurements to minimize product used.
- Obtained cash bank and stocked service bar to prepare for operation.
- Kept bar presentable and well-stocked to meet customer needs.
Education
Palomar College
Camp Pendleton, United States01.2028
High School Diploma -
Mission Vista High School
Oceanside12.2020
Skills
- Customer-oriented
- Active listening skills
- Credit card transactions
- Computer literate
- POS systems knowledge
- Upselling techniques
- Merchandising
- Fluent in spanish
Timeline
Barista (Volunteer)
Reliance Church
04.2023 - Current
Hardware store employee
LM Enterprises
01.2023 - Current
Drink Maker
Rocio Nutrition
01.2022 - 01.2023
Palomar College
High School Diploma -
Mission Vista High School
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