Janet C. Aguilar
Peoria,AZ
Summary
Pleasant representative of excellent Customer Service known for efficient coordination and attention to detail. Skilled in point of sale systems, customer dispute resolution, and inventory management. Great in communication, problem-solving, and courtesy to ensure positive customer experiences and smooth office, business, or store operations.
Reliable professional with background in customer-focused roles, excelling in highly productive environments. Skilled in accurate cash handling, inventory management, and customer service, ensuring smooth and efficient transaction processes. Possess strong communication skills, problem-solving abilities, and ability to meet various customer needs patiently and pleasantly to enhance overall satisfaction.
Responsible and motivated, I have recently been often told that my skills overflow for "older people".
People-focused individual who is dedicated to delivering exceptional service and help others. Strong interpersonal skills with a talent for effectively addressing client concerns. Committed to improving customer satisfaction that result in overwhelmingly impressive experiences.
Looking to work *part-time* currently.
Overview
28
28
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Cashier
At Home Stores
Scottsdale, AZ
08.2020 - 08.2021
- Provided friendly, courteous care to each customer tended to
- Gave style and decorating input upon request
- Processed customer transactions accurately and efficiently
- Assisted customers and co-workers with product inquiries and store navigation
- Handled cash, credit, and gift card payments securely and responsibly
- Enlightened customers on store programs, discounts, and special offers
- Assisted in training newly hired employees
- Maintained cleanliness of front store area
- Arranged displays of merchandise near the store entry, exit, and registers
Customer Service / Paralegal
Lexington Law
Phoenix, AZ
09.2020 - 01.2021
- Handled multiple phonecalls from across the nation
- Analyzed clients' needs and helped them manage services
- Maintained customer satisfaction by assisting in removing negative items from credit report records
- Documented conversations and actions to fulfill clients needs, while honoring confidentiality
- Maintained client files according to established protocols
Senior Service Coordinator/Dispatcher
Siemens; VIXXO; AAA Cooling
Various in NJ, FL, AZ, AZ
01.2000 - 01.2018
- Balanced schedules for field personnel to meet contractual obligations
- Ordered parts required and requested by customers and technicians
- Maintained attendance, vacation, and on-call records for field personnel
- Communicated with co-workers, customers, and vendors several times daily via phone, e-mail, texts, faxing, overhead paging to ensure emergency and basic maintenance calls were being handled properly
- Assisted and coordinated with other departments (mechanical, electrical, fire, security) to ensure HVAC technicians and pneumatic workers were supported on jobs when needed
- Typed company letters, e-mails, and memos to and on behalf of colleagues; submitted proposals and service authorizations to customers; made copies of schematics for office engineers; distributed mail within the building
- Updated parts orders, van stock, contracts; scanned and filed to keep track
- Proposed, scheduled, and invoiced service requests outside the scope of customers' main contracts
- Recognized for assisting with sales leads
- Effectively used SAP, SMS, Siebel, Quickbooks, Microsoft Word, Excel, Office, Oracle
- Trained new Service Coordinators at Siemens
Elementary School Teacher
Assumption School; Fillipini Academy; Morris Plain
Woodridge, NJ
09.1993 - 12.2000
- Developed engaging lesson plans for diverse student needs and learning styles.
- Implemented classroom management strategies to foster a positive learning environment.
- Collaborated with parents to discuss student progress and address concerns.
Education
Bachelor of Arts - Elementary Education
Rowan University, Glassboro State College
Glassboro, NJ 09.1988 - 12.1992
Skills
- Customer interaction
- Attention to detail
- Pleasant, friendly, courteous nature
- Enjoy working with the public
- Patient with older people
- Coordinating schedules
Timeline
Customer Service / Paralegal
Lexington Law
09.2020 - 01.2021
Customer Service Cashier
At Home Stores
08.2020 - 08.2021
Senior Service Coordinator/Dispatcher
Siemens; VIXXO; AAA Cooling
01.2000 - 01.2018
Elementary School Teacher
Assumption School; Fillipini Academy; Morris Plain
09.1993 - 12.2000
Bachelor of Arts - Elementary Education
Rowan University, Glassboro State College
09.1988 - 12.1992