Ayden Cruz
Customer service/ cashier
Newark,NJ
Summary
Experienced in customer service with a focus on providing friendly interactions and resolving complaints effectively. Operated cash registers for payment processing while managing multiple customer service tasks, including photo order processing. Demonstrated strong organizational skills through inventory management and merchandise restocking, ensuring a well-maintained sales environment. Proven ability to handle cash transactions accurately and maintain a positive atmosphere for customers. Well taking all this to account, I need everything done in a perfectly manner before clock out.
Overview
1
1
year of professional experience
2026
2026
years of post-secondary education
Work History
Customer Service Cashier
Walgreens
Newark, NJ
03.2025 - 02.2026
- Greeted customers and provided friendly customer service.
- Resolved customer complaints in a professional manner.
- Operated cash registers to process payments for goods and services.
- Multitasking customers service with not only registers but consistent photo orders as well.
- Restocking any items that may seem low, and putting overstock perfect in the back, organizing.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Developed and managed relationships with customers to increase customer loyalty.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Processed customer orders and accurately handled payment transactions.
- Set up new sales displays each week with fresh merchandise.
- Learned duties for various positions and provided backup at key times.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Performed cash, card, and check transactions to complete customer purchases.
- Answered product questions using knowledge of sales and store promotions.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Redeemed coupons to discount purchases.
- Processed refunds and exchanges in accordance with company policy.
- Worked with floor team and managers to meet wide range of customer needs.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Education
Newark High School of Global Studies
Newark, NJSkills
- Customer service
- Payment processing
- Cash register operation
- Complaint resolution
- Inventory management
- Multitasking
- Photo order processing
- Organizational skills
- Client communication
- Time management
- Cash handling
- Problem resolution
- Customer interaction
- Product knowledge
- Customer focus
- Basic math
- Positive and professional
- Merchandise restocking
- Refund handling
- Multitasking and organization
- Customer satisfaction
- Reliability and punctuality
Languages
English
Full Professional
Spanish
Limited
Affiliations
- Helping others cut grass on their property.
- Helping others shovel snow, leafs on their property.
- Enjoy participating in helping the homeless whenever we have events to give supplies like food, water.
- Active in a soccer club.
Timeline
Customer Service Cashier
Walgreens
03.2025 - 02.2026
Newark High School of Global Studies