Janeth Aguirre
Pearl River,NY
Summary
Personable Bilingual Medical Assistant bringing 10+ years of hands-on experience balancing problematic administrative and clinical duties to achieve patient satisfaction. Offering thorough understanding of medical registration process and procedures to streamline client processing. Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service.
Overview
25
25
years of professional experience
Work History
Receptionist
Franrock Truck Services ( Family Business )
West Nyack, NY
09.2021 - 04.2023
- Processed customer requests for emergency roadside assistance services including towing, tire changes, fuel delivery, jump-starts, lockouts, and winching.
- Dispatched roadside service technicians based on location and availability of personnel.
- Provided customers with estimated time of arrival for service technicians as well as updates throughout the process.
- Monitored technician progress in providing service to ensure timely completion of assignments.
- Managed payment processing for completed jobs by collecting credit card information over the phone or entering it into an online system.
- Created daily reports summarizing total number of calls received, dispatched cases and resolution outcomes.
Medical Assistant
The Performance And Health Institute
Norwood , NJ
09.2018 - 05.2022
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Provided assistance to medical staff in performing minor surgical procedures.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Performed venipuncture and other blood collection procedures according to established standards.
- Administered intravenous fluids and medications as prescribed by physicians.
- Maintained accurate records of all IV treatments provided to patients.
- Ensured proper handling and disposal of hazardous materials used in the IV process.
- Prepared solutions for infusion according to physician orders or established protocols.
Chiropractic Medical Assistant
Performance Health and Wellness
Pomona, NY
05.2010 - 08.2018
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Maintained patient records and updated information in the electronic health record system.
- Prepared treatment rooms for patient visits by ensuring that all necessary supplies were available.
- Scheduled appointments for patients both in person and over the phone.
- Performed administrative tasks such as filing medical documents, answering phones and responding to emails.
- Assisted chiropractors with treatments including applying hot and cold packs, ultrasound therapy or electrical stimulation.
- Ensured cleanliness of equipment used during treatments.
- Provided support to patients experiencing pain or discomfort before or after treatment sessions.
- Explained post-treatment instructions to patients, providing printed materials if needed.
- Adhered strictly to HIPAA regulations while handling confidential patient information.
- Provided assistance with other duties as assigned by chiropractor or office manager.
- Checked out patients at end of visit, collecting any remaining balances due from them.
Bilingual Senior Collections Account Manager
Bank of America
Newark, NJ
09.2008 - 09.2009
- Managed a portfolio of delinquent accounts and implemented strategies to reduce delinquency.
- Negotiated repayment arrangements with customers to ensure timely payments were made.
- Assisted customers in resolving billing disputes or other issues that impacted their ability to pay outstanding balances.
- Provided excellent customer service while collecting past due amounts from customers.
- Adhered to established policies regarding debt collection processes and procedures.
- Escalated unresolved cases or complex situations requiring special attention.
- Reached out to customers to discuss late payments and options for remitting amounts due.
Inbound Telemarketing & Sales Representative
Econnergy Energy Co Inc
Spring Valley, NY
11.2005 - 12.2007
- Generated new sales leads through cold calling and networking activities.
- Analyzed customer feedback to improve products and services.
- Provided technical support for customers using the company's products or services.
- Maintained accurate records of all sales and prospecting activities.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Recommended changes in products and services based on customer feedback.
- Answered product questions with up-to-date knowledge of sales and promotions.
Passenger Service Supervisor
Signature Flight Support
Newark, NJ
05.1998 - 06.2005
- Assisted customers with ticketing, seating, and baggage handling requirements.
- Performed check-in procedures for both domestic and international flights.
- Verified passenger documentation ensuring compliance with applicable laws and regulations.
- Ensured all boarding passes were printed accurately prior to flight departure time.
- Answered inquiries regarding airline services including rates, routes, schedules, travel regulations.
- Checked luggage for proper weight distribution according to aircraft specifications.
- Coordinated with ground crew personnel on arrival and departure procedures for each flight.
- Coordinated with other departments such as security, maintenance, and catering to ensure smooth flow of operations during peak hours.
- Maintained detailed records of passenger transactions including ticket sales, refunds, upgrades.
- Managed emergency situations such as medical emergencies or flight delays and cancellations according to established protocols.
- Supervised daily operations of passenger services staff, ensuring compliance with safety regulations and customer service standards.
- Assessed staffing needs for each shift to ensure adequate coverage of the check-in counter and gate area.
- Trained new employees on proper ticketing and baggage handling procedures.
Education
Certificate - IV Certification
CPR123
New York, NY01-2018
Certificate - Phlebotomy
Healthcare Training Institute - Union
Union, NJ01-2004
Certificate - EKG Technician
Healthcare Training Institute - Union
Union, NJ01-2004
Skills
- Venipuncture
- Phlebotomy
- Electrocardiography (Ekg)
- Lab Specimen Handling
- Specimens Collection And Processing
- Electronic Health Records
- Patient Check-In
- Vital Signs Documentation
- Intake And Discharge
- Postoperative Care
- Cpr Certified
- Proper Sterilization Techniques
Languages
Spanish
Professional
Italian
Elementary
References
References available upon request.
Timeline
Receptionist
Franrock Truck Services ( Family Business )
09.2021 - 04.2023
Medical Assistant
The Performance And Health Institute
09.2018 - 05.2022
Chiropractic Medical Assistant
Performance Health and Wellness
05.2010 - 08.2018
Bilingual Senior Collections Account Manager
Bank of America
09.2008 - 09.2009
Inbound Telemarketing & Sales Representative
Econnergy Energy Co Inc
11.2005 - 12.2007
Passenger Service Supervisor
Signature Flight Support
05.1998 - 06.2005
Certificate - IV Certification
CPR123
Certificate - Phlebotomy
Healthcare Training Institute - Union
Certificate - EKG Technician
Healthcare Training Institute - Union