Janeth Nevarez
Oklahoma City
Summary
Highly communicative and detail-oriented Community Director with strong focus on team collaboration and achieving results. Skilled in creating and implementing community engagement strategies, conflict resolution, and event planning. Known for flexibility in adapting to changing needs and fostering supportive, inclusive environment. Strong communication, leadership, and organizational skills.
Overview
6
6
years of professional experience
Work History
Community Director
Cresta Residential
Oklahoma City, OK
09.2025 - Current
- Coordinated events and programs that fostered relationships among residents and staff.
- Managed over 50 customer calls a day.
- Implemented feedback mechanisms to assess community needs and improve services.
- Built relationships with residents, families and community.
- Gather evidence like payment records, photos, and communication logs to support the eviction claim
- Ensuring tenants adhere to the lease agreement.
- Providing tenants with written notices regarding lease violations or overdue rent.
- Coordinate evidence, records, and communication for court hearings.
- Inventory specialist, assure maintenance team has needed supplies/items to complete work orders and remodel units.
- Focus on platforms where your target renters are active (e.g., Instagram, TikTok, Facebook)
- Partner with real estate agents, brokers, and other property managers for pre-qualified leads
- Reached highest delinquency collection in last year.
- Organize files, keep resident information confidential
- Weekly meetings with team members to answer any questions and address issues.
Assistant Manager
Vesta, Tuscany Village
Oklahoma City, OK
01.2025 - 07.2025
- Answered all calls and assisted tenants with all needs.
- Managed tenant inquiries and resolved issues to enhance resident satisfaction and retention.
- Collaborated with maintenance staff to address tenant concerns promptly, ensuring timely resolutions.
- Created work orders, closed work orders.
- Got hired to assist in building up this property and filling it up.
- Assisted in getting occupancy up in a 300+ unit property.
- Got promoted to Delinquency department and reached the best collection of Tuscany Village in years.
- Conducted property showings and guided prospective tenants through leasing process.
- Facilitated lease agreements and ensured compliance with company policies and local regulations.
Assistant Manager
Pro Residential, Summer Place
Oklahoma City, OK
01.2024 - 01.2025
- Greeted potential tenants, showed them apartments, and prepared leases.
- Distribute and follow up on tenant renewal notices.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Collected rent and other information and input into the computer system.
- Contacted maintenance work orders based on tenant needs and acted quickly.
- Maintain tenant satisfaction during emergency situations.
- I made sure vacant units had problems fixed and were marked rent ready as soon as possible.
- Communicate with vendors team members and residents.
- Streamlined operational workflows to enhance efficiency and reduce delays.
- Managed vendor relationships to negotiate favorable terms and improve supply chain efficiency.
Administrative Assistant
The Crew Roofing, Oklahoma City
Oklahoma City
10.2022 - 11.2023
- Schedule and coordinate meetings, appointments and travel arrangements for supervisors and managers.
- Created correspondence and prepared reports or documents.
- Had many clerical tasks like managing calendars, sorting mail, and preparing invoices.
- As an administrative assistant I used computers, scanners, copiers, and other types of technology to perform a sizable percentage of their job duties.
- Maintained accurate records of project documentation and client communications.
- Coordinated scheduling for roofing projects, optimizing team efficiency and resource allocation.
- Managed customer inquiries, ensuring timely responses and resolution of issues.
Insurance Agent
National Health Agency, Oklahoma City
Oklahoma City
03.2020 - 05.2022
- Greeted visitors warmly, ensured a positive and welcoming experience, enhancing overall satisfaction.
- Efficiently processed online payments for customers, ensuring accuracy and timeliness.
- Answered and managed phone calls and maintained an elevated level of customer service.
- Scheduled appointments with precision, managing calendars and coordinating with various departments to ensure seamless operations.
- Provided expert guidance on policy options, ensuring clients understood benefits and coverage limits.
Education
Diploma -
Palatine High School
Palatine, IL08-2014
Skills
- Multi Task
- Strong communication skills
- Activity planning
- Entrada/Appfolio knowledge
- Section 8/OHFA knowledge
- Document management
- Budget control
- Money handling
- Tenant relations
- Attention to detail
- Problem solving
- Customer service
- Maintenance coordination
- Delinquency specialist
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 4 in the development of refinancing
- Documented and resolved tenant ledgers which led to higher collections
- Supervised team of 4 staff members.
- Achieved highest collection by completing calls, texts, emails daily with accuracy and efficiency.
LANGUAGES
Bilingual: Spanish & English
Timeline
Community Director
Cresta Residential
09.2025 - Current
Assistant Manager
Vesta, Tuscany Village
01.2025 - 07.2025
Assistant Manager
Pro Residential, Summer Place
01.2024 - 01.2025
Administrative Assistant
The Crew Roofing, Oklahoma City
10.2022 - 11.2023
Insurance Agent
National Health Agency, Oklahoma City
03.2020 - 05.2022
Diploma -
Palatine High School