Janette Caigoy
Las Vegas
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
25
25
years of professional experience
Work History
Slot Ambassador
Caesars Palace Hotel And Casino
05.2021 - Current
- Performed minor repairs and made adjustments to slot machines to resolve common problems.
- Set up and tested gaming machines and circuitry to conduct operational and functional tests, evaluating performance and reliability of gaming devices.
- Coordinated, managed and organized special projects relevant to new machine installations, conversions, slot moves, player tracking and signs.
- Conducted routine inspections to verify compliance with gaming control.
Slot Supervisor
Wynn Las Vegas
05.2017 - 07.2020
- Eliminated customer service issues by quickly resolving disputes and correcting problems.
- Trained, supervised and evaluated workers.
- Performed paperwork required for monetary transactions.
- Listened effectively and used issue resolution skills to efficiently handle guest complaints and promote brand loyalty.
Slot Attendant
Wynn Las Vegas
05.2016 - 11.2017
- Dispensed machine payouts and provided change for players.
- Connected with guests on personal level to build loyalty.
- Repaired problems and maintained machines in good working order.
- Set up new loyalty memberships and updated existing accounts.
Slot Ambassador
Monte Carlo Hotel & Casino
04.2015 - 05.2016
- Performed minor repairs and made adjustments to slot machines to resolve common problems.
- Set up and tested gaming machines and circuitry to conduct operational and functional tests, evaluating performance and reliability of gaming devices.
- Coordinated, managed and organized special projects relevant to new machine installations, conversions, slot moves, player tracking and signs.
- Conducted routine inspections to verify compliance with gaming control.
Assistant Manager
Luxor Las Vegas
04.2010 - 05.2013
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Slot Supervisor
Luxor Las Vegas
05.2005 - 04.2010
- Eliminated customer service issues by quickly resolving disputes and correcting problems.
- Trained, supervised and evaluated workers.
- Performed paperwork required for monetary transactions.
- Listened effectively and used issue resolution skills to efficiently handle guest complaints and promote brand loyalty.
Slot Floor Person
Luxor Las Vegas
07.1998 - 05.2005
- Dispensed machine payouts and provided change for players.
- Connected with guests on personal level to build loyalty.
- Set up new loyalty memberships and updated existing accounts.
- Troubleshot machine malfunctions and diagnosed root causes.
Education
Bachelor of Science - Accounting And Business Management
Holy Angel University
Philippines06.1991
Skills
- Critical Thinking
- Service Requests
- Attracting Customers
- Material Inventory
- Customer Satisfaction
Timeline
Slot Ambassador
Caesars Palace Hotel And Casino
05.2021 - Current
Slot Supervisor
Wynn Las Vegas
05.2017 - 07.2020
Slot Attendant
Wynn Las Vegas
05.2016 - 11.2017
Slot Ambassador
Monte Carlo Hotel & Casino
04.2015 - 05.2016
Assistant Manager
Luxor Las Vegas
04.2010 - 05.2013
Slot Supervisor
Luxor Las Vegas
05.2005 - 04.2010
Slot Floor Person
Luxor Las Vegas
07.1998 - 05.2005
Bachelor of Science - Accounting And Business Management
Holy Angel University
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