Janette Caigoy
Las Vegas
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
25
25
years of professional experience
Work History
Slot Ambassador
Caesars Palace Hotel And Casino
Las Vegas, NV
05.2021 - Current
- Performed minor repairs and made adjustments to slot machines to resolve common problems.
- Set up and tested gaming machines and circuitry to conduct operational and functional tests, evaluating performance and reliability of gaming devices.
- Coordinated, managed and organized special projects relevant to new machine installations, conversions, slot moves, player tracking and signs.
- Conducted routine inspections to verify compliance with gaming control.
Slot Supervisor
Wynn Las Vegas
Las Vegas, NV
05.2017 - 07.2020
- Eliminated customer service issues by quickly resolving disputes and correcting problems.
- Trained, supervised and evaluated workers.
- Performed paperwork required for monetary transactions.
- Listened effectively and used issue resolution skills to efficiently handle guest complaints and promote brand loyalty.
Slot Attendant
Wynn Las Vegas
Las Vegas, NV
05.2016 - 11.2017
- Dispensed machine payouts and provided change for players.
- Connected with guests on personal level to build loyalty.
- Repaired problems and maintained machines in good working order.
- Set up new loyalty memberships and updated existing accounts.
Slot Ambassador
Monte Carlo Hotel & Casino
Las Vegas, NV
04.2015 - 05.2016
- Performed minor repairs and made adjustments to slot machines to resolve common problems.
- Set up and tested gaming machines and circuitry to conduct operational and functional tests, evaluating performance and reliability of gaming devices.
- Coordinated, managed and organized special projects relevant to new machine installations, conversions, slot moves, player tracking and signs.
- Conducted routine inspections to verify compliance with gaming control.
Assistant Manager
Luxor Las Vegas
Las Vegas, NV
04.2010 - 05.2013
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Slot Supervisor
Luxor Las Vegas
Las Vegas, NV
05.2005 - 04.2010
- Eliminated customer service issues by quickly resolving disputes and correcting problems.
- Trained, supervised and evaluated workers.
- Performed paperwork required for monetary transactions.
- Listened effectively and used issue resolution skills to efficiently handle guest complaints and promote brand loyalty.
Slot Floor Person
Luxor Las Vegas
Las Vegas, NV
07.1998 - 05.2005
- Dispensed machine payouts and provided change for players.
- Connected with guests on personal level to build loyalty.
- Set up new loyalty memberships and updated existing accounts.
- Troubleshot machine malfunctions and diagnosed root causes.
Education
Bachelor of Science - Accounting And Business Management
Holy Angel University
Philippines06.1991
Skills
- Critical Thinking
- Service Requests
- Attracting Customers
- Material Inventory
- Customer Satisfaction
Timeline
Slot Ambassador
Caesars Palace Hotel And Casino
05.2021 - Current
Slot Supervisor
Wynn Las Vegas
05.2017 - 07.2020
Slot Attendant
Wynn Las Vegas
05.2016 - 11.2017
Slot Ambassador
Monte Carlo Hotel & Casino
04.2015 - 05.2016
Assistant Manager
Luxor Las Vegas
04.2010 - 05.2013
Slot Supervisor
Luxor Las Vegas
05.2005 - 04.2010
Slot Floor Person
Luxor Las Vegas
07.1998 - 05.2005
Bachelor of Science - Accounting And Business Management
Holy Angel University
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