Bezania Calderon
Henderson,NV
Summary
Proactive Job Title always ready to intervene in conflicts and restore order for smooth gaming. Savvy in marketing and promotions, policy-making and recordkeeping. Observant in monitoring players and identifying problems.
Overview
8
8
years of professional experience
Work History
Slot Ambassador
Caesars Palace Casino
09.2022 - Current
- Assisted in onboarding new staff members by sharing best practices, tips, and insights related to the Slot Ambassador role.
- Handled financial transactions accurately, ensuring proper payouts for guests and correct accounting for the casino.
- Assisted in resolving technical issues with slot machines, ensuring minimal downtime and customer satisfaction.
- Boosted slot machine usage by maintaining clean and functional gaming areas for guests.
Slot Shift Supervisor
Arizona Charlies Decatur
01.2019 - 09.2022
- Ensured timely maintenance and repair of gaming machines, reducing downtime and maximizing revenue-generating opportunities.
- Optimized scheduling processes for efficient staffing allocation during peak business hours, leading to increased customer satisfaction levels.
- Ensured compliance with all regulatory requirements, maintaining accurate records and reporting any discrepancies as necessary.
- Supported marketing initiatives to attract new customers and retain existing ones, resulting in improved revenue generation for the property.
Security Officer
Palazzo
03.2017 - 10.2018
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Education
Graduated - General Literature
05.2003
Skills
- Patience and Empathy
- Reliability and punctuality
- Cash handling expertise
- Data entry proficiency
bilingual fluent in Spanish and English
Languages
Spanish
Native or Bilingual
Timeline
Slot Ambassador - Caesars Palace Casino
09.2022 - Current
Slot Shift Supervisor - Arizona Charlies Decatur
01.2019 - 09.2022
Security Officer - Palazzo
03.2017 - 10.2018
Clark High School - Graduated , General Literature
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