Overview
Work History
Education
Skills
Timeline
Generic

Angelica Gutierrez

Oroville,California

Overview

5
5
years of professional experience

Work History

Slot Ambassador

Feather Falls Casino
01.2024 - Current
  • Upheld compliance standards by consistently following all casino policies, procedures, and regulations regarding slot operations.
  • Addressed customer behavior or complaints head-on to maintain smooth and professional operations.
  • Maintained customer loyalty to casino with expert and immediate handling of complaints.
  • Satisfied VIP clients with complimentary benefits to encourage continued gameplay.
  • Assist in paying out jackpots
    • Use>use of radio

CNA

Oroville Post Acute Center
03.2023 - 01.2024
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

Cashier

Feather Falls Smoke Shop
08.2022 - 03.2023
  • Operated cash register to record transactions accurately and efficiently.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Performed cash, card, and check transactions to complete customer purchases.

Courtesy Clerk

Raleys
09.2020 - 04.2021
  • Assisted customers with large purchases by carrying items to vehicles.
  • Returned unwanted items to correct store locations and restocked shelves.
  • Maintained clean and tidy checkout area to optimize service delivery.
  • Supported store operations by lending a hand in other departments as needed, demonstrating adaptability and teamwork.
  • Enhanced customer satisfaction by providing efficient bagging and carryout services.

Team Member

Del Taco
10.2019 - 05.2020
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Developed strong cooperative relationships with coworkers and managers.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.

Education

High School Diploma -

Salisbury
Red Bluff, CA
06-2020

Skills

  • Patience and Empathy
  • Reliability and punctuality
  • Cash handling expertise
  • Guest Relations
  • Data entry proficiency
  • Guest service

Timeline

Slot Ambassador

Feather Falls Casino
01.2024 - Current

CNA

Oroville Post Acute Center
03.2023 - 01.2024

Cashier

Feather Falls Smoke Shop
08.2022 - 03.2023

Courtesy Clerk

Raleys
09.2020 - 04.2021

Team Member

Del Taco
10.2019 - 05.2020

High School Diploma -

Salisbury

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Angelica Gutierrez