Angelica Gutierrez
Oroville,California
Overview
5
5
years of professional experience
Work History
Slot Ambassador
Feather Falls Casino
01.2024 - Current
- Upheld compliance standards by consistently following all casino policies, procedures, and regulations regarding slot operations.
- Addressed customer behavior or complaints head-on to maintain smooth and professional operations.
- Maintained customer loyalty to casino with expert and immediate handling of complaints.
- Satisfied VIP clients with complimentary benefits to encourage continued gameplay.
- Assist in paying out jackpots Use>use of radio
CNA
Oroville Post Acute Center
03.2023 - 01.2024
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Cashier
Feather Falls Smoke Shop
08.2022 - 03.2023
- Operated cash register to record transactions accurately and efficiently.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Performed cash, card, and check transactions to complete customer purchases.
Courtesy Clerk
Raleys
09.2020 - 04.2021
- Assisted customers with large purchases by carrying items to vehicles.
- Returned unwanted items to correct store locations and restocked shelves.
- Maintained clean and tidy checkout area to optimize service delivery.
- Supported store operations by lending a hand in other departments as needed, demonstrating adaptability and teamwork.
- Enhanced customer satisfaction by providing efficient bagging and carryout services.
Team Member
Del Taco
10.2019 - 05.2020
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Developed strong cooperative relationships with coworkers and managers.
- Operated register to process payments and collect cash payment for order totals.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Education
High School Diploma -
Salisbury
Red Bluff, CA06-2020
Skills
- Patience and Empathy
- Reliability and punctuality
- Cash handling expertise
- Guest Relations
- Data entry proficiency
- Guest service
Timeline
Slot Ambassador
Feather Falls Casino
01.2024 - Current
CNA
Oroville Post Acute Center
03.2023 - 01.2024
Cashier
Feather Falls Smoke Shop
08.2022 - 03.2023
Courtesy Clerk
Raleys
09.2020 - 04.2021
Team Member
Del Taco
10.2019 - 05.2020
High School Diploma -
Salisbury
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