Anthony Garcia
Egg Harbor Township,NJ
Summary
Dynamic and dedicated professional with extensive experience at Golden Nugget Casino, excelling in guest relations and cash handling. Proven ability to resolve technical issues swiftly, ensuring customer satisfaction. Recognized for reliability and teamwork, consistently fostering a positive environment while maintaining compliance with casino regulations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Slot Ambassador
Golden Nugget Casino
02.2022 - 01.2025
- Assisted in onboarding new staff members by sharing best practices, tips, and insights related to the Slot Ambassador role.
- Maintained order in high-traffic gaming areas by monitoring guest behavior and promptly addressing any concerns or disputes.
- Handled financial transactions accurately, ensuring proper payouts for guests and correct accounting for the casino.
- Assisted in resolving technical issues with slot machines, ensuring minimal downtime and customer satisfaction.
- Oversaw expenses, budget estimates and accounts for $200,000-500,000 per year operation.
Security Supervisor
Tropicana Casino And Resort
03.2019 - 02.2022
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
- Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
- Supervised team of 30 security personnel during shift.
Sales Associate
Boscov's
10.2018 - 02.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
High School Diploma -
Egg Harbor Township High School
Egg Harbor Township, NJ06.2018
Skills
- Patience and empathy
- Reliability and punctuality
- Cash handling expertise
- Data entry proficiency
- Guest relations
- Casino regulations
- Guest service
- Responsible alcohol service
Accomplishments
Assisted players with machine malfunctions and payout discrepancies, working closely with technical staff to ensure swift resolutions and minimize downtime.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Certification
- 8 S Morris Ave, Atlantic City, NJ 08401, North East Bartenders - 10/2019 - Professional Bartender Training Program
Timeline
Slot Ambassador
Golden Nugget Casino
02.2022 - 01.2025
Security Supervisor
Tropicana Casino And Resort
03.2019 - 02.2022
Sales Associate
Boscov's
10.2018 - 02.2020
High School Diploma -
Egg Harbor Township High School
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