Bezania Calderon
Henderson,NV
Summary
Proactive Job Title always ready to intervene in conflicts and restore order for smooth gaming. Savvy in marketing and promotions, policy-making and recordkeeping. Observant in monitoring players and identifying problems.
Overview
10
10
years of professional experience
Work History
Slot Ambassador
Caesars Palace Casino
09.2022 - 03.2026
- Assisted in onboarding new staff members by sharing best practices, tips, and insights related to the Slot Ambassador role.
- Handled financial transactions accurately, ensuring proper payouts for guests and correct accounting for the casino.
- Assisted in resolving technical issues with slot machines, ensuring minimal downtime and customer satisfaction.
- Boosted slot machine usage by maintaining clean and functional gaming areas for guests.
- Performed minor repairs and made adjustments to slot machines to resolve common problems.
- Wrote technical reports and developed graphs, schematics and charts to describe and illustrate system operating characteristics, malfunctions and functional limitations.
Slot Shift Supervisor
Arizona Charlies Decatur
01.2019 - 09.2022
- Ensured timely maintenance and repair of gaming machines, reducing downtime and maximizing revenue-generating opportunities.
- Optimized scheduling processes for efficient staffing allocation during peak business hours, leading to increased customer satisfaction levels.
- Ensured compliance with all regulatory requirements, maintaining accurate records and reporting any discrepancies as necessary.
- Supported marketing initiatives to attract new customers and retain existing ones, resulting in improved revenue generation for the property.
- Addressed customer behavior or complaints head-on to maintain smooth and professional operations.
- Issued complimentary rooms, meals and discounts to keep players at property and satisfied for maximum betting.
- Coordinated staff schedules, rotations and breaks.
- Checked on staff regularly and adjusted workflows, assignments and schedules to stay ahead of expected demand.
Security Officer
Palazzo
03.2016 - 10.2018
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
Education
Graduated - General Literature
Clark High School
05.2003
Skills
- Patience and Empathy
- Reliability and punctuality
- Cash handling expertise
- Data entry proficiency
bilingual fluent in Spanish and English
- Guest relations
- Machine maintenance
- Jackpot payouts
- Guest service
- Attention to detail
- Customer service
- Staff training
- Financial reporting
- Active listening
- Employee supervision
- Time management
- Slot machine supervision
- Inventory control
- Teamwork and collaboration
- Multitasking Abilities
- Rule enforcement
- Floor monitoring
- Written communication
- Excellent communication
- Adaptability and flexibility
- Networking skills
- Problem-solving aptitude
- Staff scheduling
- Goal setting
- Professionalism
- Continuous improvement
- Relationship building
- Problem-solving abilities
Languages
Spanish
Languages
5
Timeline
Slot Ambassador
Caesars Palace Casino
09.2022 - 03.2026
Slot Shift Supervisor
Arizona Charlies Decatur
01.2019 - 09.2022
Security Officer
Palazzo
03.2016 - 10.2018
Graduated - General Literature
Clark High School