Janette Callejas
Downey,CA
Overview
15
15
years of professional experience
Work History
Sales
ZealouZ Boutique
10.2009 - Current
- Wrote sales slips and sales contracts.
- Boosted sales revenue by implementing effective sales strategies and streamlining the sales process.
- Increased sales revenue by implementing effective sales strategies and coaching the sales development team.
- Achieved sales targets consistently by driving daily sales activities and managing the sales pipeline effectively.
Patient Access Representative
Guidehouse
03.2023 - 01.2024
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
Education
Bachelor of Arts - Psychology
St. John's University
Jamaica, NY05.2009
Skills
- Sales Analysis
- Sales Performance
- Retail Sales
- Fluent in Spanish
- Customer Service
- HIPAA Compliance
- Insurance Verification
- Patient Registration
- Multitasking and Organization
- Phone and Email Etiquette
Volunteer Work
Cope Health Scholar -Martin Luther King Jr Community Hospital
Los Angeles, CA
Volunteer
September 2021 - February 2023
• Assist the Register Nurses during shift to create a health history of patient by
translating when needed.
• Complete medical symptoms assessments of incoming patients to the Emergency
Department.
• Conduct vitals assessments prior to the patient seeing the medical team for further
medical assessments.
• Provide transportation to the patient to other parts of the hospital and to other
procedures.
• Collaborate with interdisciplinary team to report on and discuss patient’s physical
concerns.
Languages
Spanish
Native or Bilingual
Timeline
Patient Access Representative
Guidehouse
03.2023 - 01.2024
Sales
ZealouZ Boutique
10.2009 - Current
Bachelor of Arts - Psychology
St. John's University