Janette Contreras
Yuma,AZ
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
16
16
years of professional experience
Work History
Operations Assistant
TRAX International
11.2023 - Current
- Support the Managers of the Range Operations and Engineering Department and IT & Network Department as required.
- Assist with Work Authorizations Order (WAO) reviews, authorized charging, and account tracking.
- Coordinate meetings and setup IT hardware as required, along with any handouts or printed slides.
- Provides administrative support for various projects to include eMiCAP.
- Assist in monitoring, tracking, and compliance of mandatory training.
- Assist with section reporting requirements, personnel accountability, deliverables, section audit responsibilities, milestones, mission related tasks, safety, or security.
- Assist with planning Manager's schedule.
- Assist employees with problems and issues that arise daily.
- Assist in coordinating mass messages and email notifications.
- Assist in timekeeping when necessary.
- Other duties as assigned by the Department and/or Group Manager(s).
- Quarterly Reports.
- Solved problems timely and effectively, ensuring customer satisfaction.
Assistant Store Leader
Frys Foods
05.2023 - 11.2023
- Trained staff on daily duties and supervised, provided feedback, resulting in improved performance and customer satisfaction.
- Oversaw inventory receiving, stocking, pricing and returns by coordinating with vendors and directing employees.
- Oversaw daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business.
- Recruited and hired talented individuals bringing depth and experience to organization.
- Maintained open door policy to help employees feel comfortable voicing concerns.
- Boosted sales through attractive merchandise presentation, competitive pricing and adequate inventory.
- Assisted customers, answered questions and resolved problems for stellar customer service.
- Analyzed inventory trends to guide product ordering and develop sales promotions to minimize overstock.
- Coordinated merchandising by planning floor layouts and displays, guiding resets and directing sales signage placement.
- Tracked store inventories and ordered new materials to prevent shortages.
- Created successful plans to maximize profits and reduce loss.
- Developed store budgets, monitored expenditures and completed financial reports.
- Implemented corrective actions to improve employee performance and discourage inappropriate behavior.
Store Manager
Five Below
12.2022 - 05.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Strengthened workflow productivity by hiring, managing and developing top talent.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Approved regular payroll submissions for employees.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
Emerging Store Manager
Walgrens Pharmacy
02.2020 - 12.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Completed point of sale opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Coordinated in-store events to increase foot traffic, partnering with local businesses and community organizations for mutual benefit.
- Trained and guided team members to maintain high productivity and performance metrics.
Store Manager
Walgrens Pharmacy
05.2018 - 02.2020
- Managed daily operations to ensure smooth functioning of the store and pharmacy, maintaining a clean, safe environment for customers and employees.
- Analyzes inventory trends and supervises withdraws from bank, armored car pickups, safe deposits, change orders and oversees all aspects of bookkeeping including ledgers, invoices, cash reports and time records.
- Managed inventory control, cash control, and store opening and closing procedures.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Analyzes financial and performance data; develops action plans to increase sales and control costs.
- Reviews KPIs (Key Performance Indicators) daily.
- Reviews and analyzes Asset Protection data and develops and implements action plans to reduce losses.
- Addresses issues and disciplines store team members, engages with Employee Relations and Human Resources as appropriate.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Communicates regularly with team members through one-on-one discussions, group meetings, soliciting input, answering questions, and ensuring communication is open between management and non-management team members.
- Conducts community outreach (e.g., speak with members of community, physicians in area, clinic)
- Assists District Manager in planning and attending community events.
Assistant Store Manager
Walgreens Pharmacy
01.2009 - 05.2018
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Rotated merchandise and displays to feature new products and promotions.
- Created and maintained safe and secure work environments for employees.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Education
Certificate - Data Analytics Professional
Arizona Western College
Yuma, AZ01-2025
M.D. - Administration Leadership
Northern Arizona University
Flagstaff, AZ12-2016
Bachelor of Science - Business Administration Management
Northern Arizona University
Flagstaff, AZ01-2008
Associate of Arts - General Studies
Arizona Western College
Yuma, AZ12-2003
High School Diploma -
Yuma High School
Yuma, AZ05-2001
Skills
- Attention to detail
- Positive attitude
- Professional and friendly
- MS office
- Inventory management
- Documentation and reporting
- Multitasking Abilities
- Organizational skills
- Excellent communication
- Administrative background
- Active listening
- Filing and data archiving
Languages
Spanish
Native or Bilingual
Timeline
Operations Assistant
TRAX International
11.2023 - Current
Assistant Store Leader
Frys Foods
05.2023 - 11.2023
Store Manager
Five Below
12.2022 - 05.2023
Emerging Store Manager
Walgrens Pharmacy
02.2020 - 12.2022
Store Manager
Walgrens Pharmacy
05.2018 - 02.2020
Assistant Store Manager
Walgreens Pharmacy
01.2009 - 05.2018
Certificate - Data Analytics Professional
Arizona Western College
M.D. - Administration Leadership
Northern Arizona University
Bachelor of Science - Business Administration Management
Northern Arizona University
Associate of Arts - General Studies
Arizona Western College
High School Diploma -
Yuma High School
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