Janette Everson
Huntsville,AL
Summary
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Afni Inc, Verizon
Tucson, Arizona
12.2023 - 12.2024
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support
- Determined accurate prices for customer services, consistently searching for deals and best prices
- De-escalated problematic customer concerns, maintaining friendly demeanor
- Answered inbound calls, chats and emails to facilitate customer service
- Liaised between customers and retail buyers to expedite orders and meet customer demands
- Updated databases with new and modified customer data.
- Educated customers about billing, payment processing and support policies and procedures
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems
- Followed up with customers about resolved issues to maintain high standards of customer service
Customer Service Representative
ResultsCX
Mobile, Alabama
01.2021 - 11.2023
- providing customer service in healthcare support
- Reviewing and processing change request on member insurance plan
- Helping members find primary care physicians within their network
- providing empathetic support to customers facing sensitive situations
- Handling inbound and outbound calls to inform customers about changes affecting their healthcare plans
- Scheduling healthcare screenings or appointments
Certified Nursing Assistant
Merrill Gardens
Madison, AL
09.2021 - 12.2021
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Observed and reported unusual symptoms and changes to charge nurse.
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
- Transported patients to treatment units, using wheelchair or stretcher.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Served meals to patients in their rooms and assisted with feeding when needed.
Certified Nursing Assistant
Windsor House Nursing Home
Huntsville
12.2020 - 07.2021
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Observed and reported unusual symptoms and changes to charge nurse.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Used mobility devices to transport patients.
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
- Transported patients to treatment units, using wheelchair or stretcher.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Followed directions of licensed nurses to administer medications and treatments.
Customer Service Cashier
J&M Bar B Que
Huntsville, AL
03.2014 - 08.2016
- Counted and balanced cashier drawers.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Operated cash registers to process payments for goods and services.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Used POS system to enter orders, process payments and issue receipts.
Education
High School Diploma -
Conerstone Christian Correspondence School
Townsend, GA04-2018
Skills
- Scheduling
- Account updating
- Call escalation
- Customer satisfaction measurement
- Data entry
- Call center operations
- Microsoft outlook
- Microsoft Excel
- Payment processing
- CRM system proficiency
Timeline
Customer Service Representative
Afni Inc, Verizon
12.2023 - 12.2024
Certified Nursing Assistant
Merrill Gardens
09.2021 - 12.2021
Customer Service Representative
ResultsCX
01.2021 - 11.2023
Certified Nursing Assistant
Windsor House Nursing Home
12.2020 - 07.2021
Customer Service Cashier
J&M Bar B Que
03.2014 - 08.2016
High School Diploma -
Conerstone Christian Correspondence School
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