Experienced Life Coach versed in guiding individuals to build useful life skills and manage challenging circumstances. Compassionate and energetic with in-depth understanding of coaching processes, documentation requirements and available resources. History of effectively helping clients through positive communication strategies and individual counseling. Knowledgeable about collecting and analyzing data to further treatment and program goals.
Hi, I’m
JANETTE JWEINAT
MANAGER, LIFE COACH
Las Vegas,NV
Summary
Overview
15
years of professional experience
27
years of post-secondary education
3
Certifications
1
Language
Work History
Talk2me247Las Vegas, NV
Certified Life Coach
09.2021 - Current
Job overview
- Facilitated group sessions and learning discussions to further objectives.
- Helped clients build life management and coping skills to handle daily needs and specific stressors.
- Connected clients with available resources to improve plan success.
- Encouraged clients to set and achieve reasonable goals on weekly basis.
- Supported individuals dealing with mental health and emotional issues.
- Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
- Provided education on mental health topics and resources to clients.
- Managed patients with substance dependence and co-occurring Axis I and Axis II disorders.
High Tide RestaurantPacifica, CA
Manager
09.2008 - 03.2020
Job overview
- Developed and maintained relationships with customers and suppliers through account development.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Maintained professional, organized, and safe environment for employees and patrons.
- Accomplished multiple tasks within established timeframes.
- Improved marketing to attract new customers and promote business.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Improved safety procedures to create safe working conditions for workers.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Managed and motivated employees to be productive and engaged in work.
- Controlled costs to keep business operating within budget and increase profits.
- Launched quality assurance practices for each phase of development
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Defined clear targets and objectives and communicated to other team members.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Established team priorities, maintained schedules and monitored performance.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Education
San Francisco State UniversitySan Francisco, CA
Bachelor of Science from Child Development
09.1997 - 06.2023
University Overview
New Skills AcademyOnline
Certificate from Life Coach, Mindfulness, CBT
09.2021 - 08.2022
University Overview
Skills
Well-being understanding
undefinedAccomplishments
Accomplishments
- Supervised team of 15 staff members.
- Resolved product issue through consumer testing.
Certification
LIFE COACH CPD: A010567
Timeline
CBT CPD: XRC5PB651D
08-2022
MINDFULNESS CPD: A018839-86
01-2022
Certified Life Coach
Talk2me247
09.2021 - Current
New Skills Academy
Certificate from Life Coach, Mindfulness, CBT
09.2021 - 08.2022
LIFE COACH CPD: A010567
09-2021
Manager
High Tide Restaurant
09.2008 - 03.2020
San Francisco State University
Bachelor of Science from Child Development
09.1997 - 06.2023