Summary
Overview
Work History
Education
Skills
Timeline
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Janette Lyman

Ephraim,Utah

Summary

Proven leader with a track record of enhancing team performance and customer satisfaction at Entrata. Excelled in resolving IRS issues and maximizing tax savings at HR Block, showcasing exceptional decision-making and customer service skills. Skilled in quality assurance and staff motivation, consistently exceeding client expectations without exceeding a 55-word limit.

Overview

27
27
years of professional experience

Work History

Shift Manager

Entrata
10.2016 - Current
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Supervised employees and oversaw quality compliance with company standards for food and services.

Enrolled Agent/ Manager

HR Block
01.1998 - 05.2017
  • Resolved a variety of IRS issues for clients, including liens, levies, penalties, and unfiled returns.
  • Maximized tax savings for clients by identifying and implementing effective tax strategies.
  • Exceeded client expectations through meticulous attention to detail in all aspects of tax preparation work.
  • Developed customized tax plans for businesses, optimizing deductions and minimizing liability.
  • Built strong client relationships through clear communication and understanding of individual financial situations.

Education

Secretarial Business Degree - Business Administration And Management

Snow College
Ephraim, UT
05.1992

Skills

  • Cash Handling
  • Decision-Making
  • Customer service focus
  • Employee Training
  • Staff Motivation
  • Punctual and Reliable
  • Handling Customer Complaints
  • Training and mentoring
  • Team Development
  • Mentoring and Coaching
  • Quality Assurance

Timeline

Shift Manager

Entrata
10.2016 - Current

Enrolled Agent/ Manager

HR Block
01.1998 - 05.2017

Secretarial Business Degree - Business Administration And Management

Snow College

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Janette Lyman