Janette M Gardea
West Chester,Ohio
Summary
Dynamic project management professional with a proven track record of coordinating multiple concurrent projects while adeptly navigating competing demands to deliver exceptional results. Leverages analytical problem-solving skills and strong decision-making abilities to troubleshoot and resolve complex issues in high-pressure environments. Committed to delivering outstanding customer service, ensuring stakeholder satisfaction, and driving project success. Expert in multitasking and prioritizing tasks to consistently meet tight deadlines without compromising quality, demonstrating a commitment to excellence in every endeavor.
Overview
24
24
years of professional experience
Work History
Parts & Service Specialist I
Veritiv Corporation
Fairfield, Ohio
03.2023 - Current
- Field assigned phone and email responses for regional customers from
- Process PO’s and SO’s sent through integration in Veritiv database to vendors, including order confirmations to customers, sales and technicians.
- Maintain order lookup data within ASTEA and other systems as needed
- Quoting in ASTEA to work with vendors, customers, and processes.
- Support order management data tracking systems as directed (ETA’s, tracking info, POD’s, etc.)
- Collaborate with other teams within the organization; including credit, AP, and other customer service teams to ensure timely responses on APD’s and invoicing
- Process customer billings in a timely fashion upon completion of parts orders or service work performed.
- Meet regional performance metrics to ensure 24hr response time on PO’s and other inquiries
- Use vendor provided information and order management reports to ensure proactive customer service on all orders, especially next day air.
- Convert from using VOS/Uniscore to training and learning our new EVO system to process orders
Project Coordinator II
Comcast Business
West Chester, Ohio
08.2017 - 01.2023
- Responsible for preparing, scheduling, and coordinating technicians to fulfill customer orders.
- Manage customer and technician budget to ensure profitability.
- Uphold client expectations and obtain deliverables from techs in a timely matter.
- Maintain daily functions and meet goals with minimal supervision.
- Implemented procedural updates to correct deficiencies and improve operations.
- Oversaw adherence to project timelines and budget constraints.
- Set project goals and schedule with owners and team members.
- Prepared project documentation facilitated meetings and managed training initiatives for team of 15 coordinators.
- Updated and distributed weekly project schedules and milestones.
- Prioritized needs and delegated assignments to handle multiple projects simultaneously.
- Collaborated with cross-functional teams to draft project schedules and plans.
- Eliminated downtime by troubleshooting installation issues through timely completion.
Project Coordinator
Duke Energy
Cincinnati, Ohio
12.2016 - 04.2017
- Entered and tracked invoice data, work orders and expense reports.
- Managed Accounts Receivable/Accounts Payable
- Created and maintained work assignments in Maximo.
- Manage vendor accounts.
- Managed employee time sheets and payroll.
Client Services Account Manager
RevSpring
Montgomery, Ohio
06.2015 - 10.2016
- Managed client expectations and offer solutions to client concerns.
- Initiated and recorded all documentation needed to allow and fulfilled client requests.
- Trouble shoot problems and seek solutions internally as well as providing follow ups.
- Stayed up to date on procedural changes and new programs - B2B communications.
- Assisted clients with order planning and completed the internal and external order placement processes within HIPPA regulations via phone, email, and ticketing system.
- Proofed customers’ requests for accuracy and compliance with client specifications
- Documented and maintained proof sign-off forms and samples, live sign-off forms, and samples.
- Assisted sales staff to meet client needs and requirements by providing ongoing communication.
- Provided recommendations to the Account Executive on process improvement.
Editorial Assistant
GGS Information Services
West Chester, Ohio
12.2012 - 12.2014
- Edited and reviewed jet engine manuals for commercial and military aircraft for GE Aviation such as CF6-80C2, CFM56-AC, and GE90-100 -
- Reported monthly metric reporting in excel that pertain to our number of manuals reviewed, passed, rejected, comments, traffic flow, ect.
Graphics Printing Rep
Graphic Information Systems
Reading, OH
07.2011 - 01.2012
- Printed barcode labels an additional assortment of labels for many companies.
- Create and work off database files in excel using EZ label program.
- Provided customers with signs, labels and different graphics and logos per request by the customers.
Inventory Control/Profiling Team Lead
Cornerstone Brands Inc
West Chester, Ohio
07.2002 - 03.2011
- Verified stock to ensure proper velocity movement through five distribution centers including inbound, outbound, reserve, and active storage.
- Lead a team of 15-20 employees to ensure daily tasks are being addressed in a timely manner.
- Developed excel spreadsheets, and queries to facilitate product and processing.
- Initiated product relocations to accommodate constant changing sales velocity.
- Prioritized daily shipping requirements for member companies based on projected volumes.
- Designed and implemented storage rack placement for inbound and outbound product staging.
- Performed quality control audits of new products and report variations - Conducted quarterly inventory reviews and prepared reconciliation reports for five distribution centers.
- Created comprehensive training procedures and checklists to train and certify new associates.
- Equipment trained on Reach Truck, stock picker, CBL, sit down CBL, Crane, Turret.
Education
Associate of Arts - Communications
University Of Phoenix
01-2012
Skills
- Experienced in Excel, PowerPoint, Word, and Teams
- Proficient in software applications
- Experience with Maximo
- Evolve
- VOS system proficiency
- Team Support Application
- JD Edwards - Oracle
- CAPS
- Mainframe
- Accounts Payable, Accounts Receivable
- Documentation (purchase orders & work orders)
- Inventory Control
- Quality Control
- Payroll
- Process improvement
- Reporting (Excel, Google Docs, Smartsheets)
Timeline
Parts & Service Specialist I
Veritiv Corporation
03.2023 - Current
Project Coordinator II
Comcast Business
08.2017 - 01.2023
Project Coordinator
Duke Energy
12.2016 - 04.2017
Client Services Account Manager
RevSpring
06.2015 - 10.2016
Editorial Assistant
GGS Information Services
12.2012 - 12.2014
Graphics Printing Rep
Graphic Information Systems
07.2011 - 01.2012
Inventory Control/Profiling Team Lead
Cornerstone Brands Inc
07.2002 - 03.2011
Associate of Arts - Communications
University Of Phoenix