Janette M Gardea
West Chester,Ohio
Summary
Dynamic service professional with a proven track record of elevating customer satisfaction and driving operational efficiency. Expertise in promptly resolving issues, fostering team collaboration, and adapting to evolving requirements ensures a seamless service experience. Strong problem-solving abilities, effective communication skills, and adept multitasking contribute to consistently delivering exceptional results. Committed to maintaining high standards in service delivery, reliability, and excellence.
Overview
24
24
years of professional experience
Work History
PARTS & SERVICE SPECIALIST I
Veritiv Corporation
Fairfield, Ohio
03.2023 - Current
- Oversaw phone and email communications for regional customers.
- Managed integration of purchase and sales orders in Veritiv database, coordinating timely confirmations to vendors and internal stakeholders.
- Managed order lookup data integrity within Astea and other systems to ensure operational efficiency.
- Quoting in ASTEA to work with vendors, customers, and processes.
- Managed order management data tracking systems, ensuring accurate ETA tracking and POD documentation.
- Assisted teams in delivering timely responses on accounts payable documents and invoicing. Collaborated with credit and customer service teams to support efficient communication. Facilitated coordination among departments to enhance service delivery.
- Facilitate efficient billing processes for customers following the fulfillment of parts orders and service tasks.
- Achieved regional performance metrics by ensuring 24-hour response time on purchase orders and inquiries.
- Utilized vendor-provided information and order management reports to enhance proactive customer service for all orders.
- Transitioned from using VOS/Uniscore to training and implementing the new EVO system for order processing.
- Comcast Business - PROJECT COORDINATOR II
PROJECT COORDINATOR II
Comcast Business
West Chester, Ohio
08.2017 - 01.2023
- Managed technician scheduling and coordination to enhance operational efficiency and customer satisfaction.
- Oversaw customer and technical budget management to drive profitability.
- Ensured client expectations were met by coordinating timely deliverables from technical teams.
- Performed daily operations to achieve organizational objectives independently.
- Implemented procedural updates to address deficiencies and improve operational efficiency.
- Monitored project timelines and budget adherence to ensure operational efficiency.
- Established project goals and timelines in collaboration with stakeholders and team members.
- Assisted in preparing project documentation. Supported meetings for project coordination. Aided in managing training initiatives for team of 15 coordinators.
- Managed updates and distribution of weekly project schedules and milestones.
- Managed project priorities and delegated assignments to ensure efficient handling of multiple projects.
- Engaged with cross-functional teams to create detailed project schedules and actionable plans.
- Executed troubleshooting procedures for installation problems, effectively reducing downtime and supporting seamless operations.
PROJECT COORDINATOR
Duke Energy
Cincinnati, Ohio
12.2016 - 04.2017
- Managed entry and tracking of invoice data, work orders, and expense reports.
- Oversaw accounts receivable and accounts payable processes to ensure timely financial transactions.
- Managed creation and maintenance of work assignments in Maximo system.
- Oversaw vendor account management to ensure optimal service delivery.
- Oversaw employee timesheet management and payroll processing.
CLIENT SERVICES ACCOUNT MANAGER
RevSpring
Montgomery, Ohio
06.2015 - 10.2016
- Oversaw client expectations and provided effective solutions to address concerns.
- Executed and documented all necessary procedures to facilitate client requests.
- Diagnosed and resolved internal issues while ensuring timely follow-ups.
- Monitored and analyzed procedural changes and new programs in B2B communications.
- Supported clients in order planning while ensuring adherence to HIPAA regulations during internal and external order placements through phone, email, and ticketing systems.
- Evaluated customer requests to maintain compliance with client specifications and uphold service standards.
- Achieved streamlined documentation processes for proof sign-off forms. Enhanced accessibility of live sign-off forms and samples for team review.
- Supported sales team by maintaining continuous communication to enhance client satisfaction and service delivery.
EDITORIAL ASSISTANT
GGS Information Services
West Chester, Ohio
12.2012 - 12.2014
- Conducted thorough reviews and edits of jet engine manuals for CF6-80C2, CFM56-AC, and GE90-100 models to enhance clarity and accuracy.
- Compiled and analyzed monthly metrics in Excel related to manual reviews, including pass, reject, and comment rates.
GRAPHICS PRINTING REP
Graphic Information Systems
Reading, OH
07.2011 - 01.2012
- Produced and printed barcode labels along with a diverse range of labels for various companies.
- Managed database file creation and maintenance in Excel utilizing EZ Label program.
- Facilitated customer satisfaction by providing tailored signage, labels, and logos based on specific client needs.
INVENTORY CONTROL/PROFILING TEAM LEAD
Cornerstone Brands Inc
West Chester, Ohio
07.2002 - 03.2011
- Conducted thorough stock verification to maintain effective velocity movement within five distribution centers, covering inbound, outbound, reserve, and active storage areas.
- Managed a team of 15-20 employees, ensuring all daily responsibilities were addressed promptly.
- Engineered Excel spreadsheets and queries to streamline product processing workflows.
- Executed product relocations to optimize inventory management and respond to fluctuating sales velocity.
- Optimized daily shipping schedules for member companies by assessing projected volumes.
- Optimized storage rack placement for efficient inbound and outbound product staging.
- Oversaw quality control audits for new products, identifying and reporting variations. Led quarterly inventory reviews and coordinated the preparation of reconciliation reports across five distribution centers.
- Designed and implemented training procedures and checklists to ensure effective certification of new associates.
- Operated reach truck and stock picker to assist in warehouse inventory management. Supported loading and unloading of materials using sit-down and crane turret equipment. Maintained safety protocols while handling equipment.
Education
Associate of Arts - Communications
University Of Phoenix
West Chester, OhioSkills
- Skilled in Excel, PowerPoint, Word, and Teams
- Proficient in Maximo
- Skilled in VOS system management
- JD Edwards expertise
- Purchase and work order documentation
- Quality Control
- Client retention strategies
- Accounts Payable, Accounts Receivable
- Inventory management
- Payroll management
- Reporting (Excel, Google Docs, Smartsheets)
- Project planning
- Cross-functional coordination
- Professional telephone demeanor
- Clerical support
Timeline
PARTS & SERVICE SPECIALIST I
Veritiv Corporation
03.2023 - Current
PROJECT COORDINATOR II
Comcast Business
08.2017 - 01.2023
PROJECT COORDINATOR
Duke Energy
12.2016 - 04.2017
CLIENT SERVICES ACCOUNT MANAGER
RevSpring
06.2015 - 10.2016
EDITORIAL ASSISTANT
GGS Information Services
12.2012 - 12.2014
GRAPHICS PRINTING REP
Graphic Information Systems
07.2011 - 01.2012
INVENTORY CONTROL/PROFILING TEAM LEAD
Cornerstone Brands Inc
07.2002 - 03.2011
Associate of Arts - Communications
University Of Phoenix