JANETTE POKORSKI
Odenton,MD
Summary
Experienced Dental Insurance and Billing Specialist with 17 years of expertise in discrepancy resolution and effective communication. Managed invoicing and collections while training team members, enhancing client loyalty. Utilized Microsoft Office to ensure compliance with billing procedures and improve operational efficiency.
Overview
1
1
Certification
24
24
years of professional experience
Work History
CERTIFIED DENTAL ASSISTANT/RADIOLOGY TECHNICIAN
College Park Dentistry, LLC
College Park, MD
04.2003 - 08.2027
- Managed administrative tasks and chairside activities to streamline patient flow with 24 years of experience.
- Specialized in four-hand procedures to enhance workflow during dental operations.
- Performed various dental X-rays including bitewing and panoramic to assist in diagnosis.
- Prepared patients for dental procedures and treatments to enhance comfort and readiness.
- Set up exam rooms to ensure sterile and organized patient care environments.
- Sterilized and organized dental instruments while maintaining high standards.
- Recorded patient medical histories and updated treatment charts to ensure accurate and comprehensive care.
- Supported dentists by promptly handing tools and materials during procedures.
- Managed appointment scheduling and maintained effective patient communication.
DENTAL INSURANCE AND BILLING SPECIALIST
College Park Dentistry, LLC
College Park, MD
06.2024 - 08.2027
- Denticon
- Oversaw invoicing and payment processing operations, ensuring financial accuracy and timely transactions.
- Monitored outstanding invoices and conducted collections to secure timely payments.
- Executed billing tasks while accurately recording information in company databases.
- Created and sent monthly statements to customers, effectively addressing inquiries related to billing.
- Resolved customer concerns and inquiries daily, enhancing overall customer satisfaction.
- Developed rapport with clients and vendors to enhance loyalty and satisfaction.
- Trained new team members on accounts payable systems to improve operational performance.
- Organized mail to ensure timely processing and distribution., prepared packages for delivery, and scanned documents efficiently.
DENTAL OFFICE MANAGER
Simply Beautiful Smiles
College Park, MD
12.2021 - 11.2023
- Managed Denticon software operations to enhance data accessibility.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Managed office inventory activities including ordering, requisitions, stocking, and receiving shipments to ensure optimal supplies.
- Streamlined computer and physical filing systems for improved accessibility and efficiency.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Collaborated with insurance company representatives to expedite payments, resolve filing issues, and maintain low aging balances.
- Communicated corporate objectives across divisions through regular correspondence and scheduled status updates.
- Drafted agendas, recorded minutes and created documents for meetings.
INSURANCE AND BILLING COORDINATOR
Steven Rattner, DDS, PA & Associates
College Park, MD
04.2003 - 12.2021
- Executed billing tasks and accurately recorded information in company databases, ensuring data integrity.
- Managed invoicing and payment processing operations.
- Monitored outstanding invoices and conducted collections efforts, improving cash flow.
- Handled account payments and provided information regarding outstanding balances.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarifications.
- Utilized Dentrix 7.0 software to manage patient records and appointments.
- Addressed customer concerns and questions daily, enhancing client satisfaction.
- Developed rapport with clients and vendors to cultivate loyalty and satisfaction.
- Used data entry skills to accurately document and input statements.
Education
BACHELOR OF ARTS -
GALLAUDET UNIVERSITY
WASHINGTON, DC05-1992
Skills
- Dentrix expertise
- Dental radiography expertise
- Infection control
- Oral surgery assistance
- Exam room setup
- Patient management
- Appointment scheduling
- Scheduling coordination
- Reconciliation processes
- Ledger management
- Discrepancy resolution
- Process monitoring
- Analytical problem solving
- Attention to detail
- Multitasking
- Confidentiality
- Team collaboration
- Organizational skills
- Effective communication
- Communication skills
- Self-motivation
- Digital dentistry
- OSHA compliance
Certification
State of Maryland Certified Radiology Technician, State of Maryland Certified Dental Assistant with Expanded Function Certified BLS/CPR; Issued September 20, 2024, OSHA Certified
Timeline
DENTAL INSURANCE AND BILLING SPECIALIST
College Park Dentistry, LLC
06.2024 - 08.2027
DENTAL OFFICE MANAGER
Simply Beautiful Smiles
12.2021 - 11.2023
CERTIFIED DENTAL ASSISTANT/RADIOLOGY TECHNICIAN
College Park Dentistry, LLC
04.2003 - 08.2027
INSURANCE AND BILLING COORDINATOR
Steven Rattner, DDS, PA & Associates
04.2003 - 12.2021
BACHELOR OF ARTS -
GALLAUDET UNIVERSITY