Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Isaiah Wilkerson

Vero Beach,FL

Summary

Service-oriented and self-motivated individual. Experienced Expanded Functions Dental Assistant with hands-on skills in chairside assisting, dental radiography, patient relationship management, and strong bedside manners. Proven track record as a retail supervisor, leading teams to exceed sales and operational goals while maintaining high productivity and motivation. Strong work ethic, adaptability, and ability to master new skills quickly contribute to success in fast-paced environments.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Sales Lead Keyholder

Vitamin Shoppe
VERO BEACH, FL
05.2025 - Current
  • Oversaw daily sales operations and provided exceptional customer service.
  • Managed inventory levels and conducted regular stock assessments.
  • Implemented merchandising strategies to enhance product visibility.
  • Assisted in achieving sales targets through effective team collaboration.
  • Greeted customers and provided assistance with product selection.
  • Developed strategies to increase sales opportunities by utilizing promotional materials, displays, and signage.
  • Participated in weekly team meetings to discuss upcoming promotions, events, and initiatives.

Crew Member

Tropical Smoothie Cafe
Vero Beach, FL
05.2025 - 07.2025
  • Assisted in training new crew members on operational procedures and customer service.
  • Prepared food items according to company recipes and standards consistently.
  • Performed cashier duties such as taking orders, collecting payments, providing change, and efficient service.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Served food quickly for positive guest experiences.

Expanded Functions Dental Assistant

Aspen Dental
VERO BEACH, FL
01.2024 - 02.2025
  • Assisted in performing dental procedures under the supervision of dentists.
  • Prepared and organized treatment rooms for patient visits and procedures.
  • Maintained sterilization protocols for dental instruments and equipment.
  • Managed patient records using dental software systems effectively.
  • Scheduled appointments and coordinated patient follow-ups efficiently.

Dental Assistant

TCCH Dental
VERO BEACH, FL
10.2023 - 01.2024
  • Utilize Dentrix for patient scheduling and record keeping
  • Prepare treatment room with strict adherence to safety protocols and following OSHA & CDC recommendations
  • Provided superior chairside assistance (four-handed dentistry) to support dentists during a wide variety of procedures in accordance with the state dental practice act
  • Educated patients on treatment procedures and post-procedure home care.
  • Conducted routine maintenance of equipment used in dentistry operations.
  • Took digital X-rays of teeth using radiographic equipment.
  • Educated patients on proper oral hygiene techniques and habits.

Sales Associate

Gap Outlet
VERO BEACH, FL
10.2021 - 01.2022
  • Helped customers find specific products, answered questions and offered product advice.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Answered incoming telephone calls to provide store, products and services information.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Collected payments and provided accurate change.
  • Worked with fellow sales team members to achieve group targets.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Used technology resources to assist customers in locating and selecting items.

Cashier

Target
Vero Beach, FL
10.2021 - 01.2022
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Answered customer questions and provided store information.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Helped customers find specific products, answered questions and offered product advice.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Discounted purchases by scanning and redeeming coupons.

Assistant Store Manager

Journeys Shoes
Vero Beach, FL
06.2021 - 09.2021
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Supervised cashiers in processing credit, debit and cash payments to streamline sales.
  • Handled scheduling for store shifts to achieve adequate staffing.
  • Maintained inventory by checking merchandise to determine levels.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Coached and developed store associates through formal and informal interactions.
  • Oversaw aspects of maintenance, inventory and daily activity management.
  • Assisted in continuous development of effective store associates to achieve desired sales and results.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Formed and sustained strategic relationships with clients.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Checked monthly sales and performance reports to support operational planning and strategic decision-making.

Education

Bachelor of Science - Biology

Indian River State College
Ft. Pierce, FL
03-2026

Associate of Arts - Health Sciences

Indian River State College
Vero Beach, FL
08-2024

Expanded Functions Dental Assisting Certification -

Dental Assisting Institute of Melbourne
Melbourne, FL
09-2023

Skills

  • Time management
  • Strong leadership
  • Four-handed procedures
  • Patient relations
  • Restorative dentistry
  • Oral radiography
  • General dentistry proficiency
  • Oral surgery assistance
  • Chairside support
  • Dentrix expertise
  • Lifting capacity (up to 120 lbs)
  • Customer service excellence
  • Upselling strategies
  • Merchandising skills
  • Retail loss prevention techniques
  • Complex problem solving
  • Flexible scheduling
  • POS operation skills
  • Stocking and receiving tasks
  • Store operations management
  • Team collaboration
  • Dispute resolution

Certification

  • National Society of Leadership and Success (NSLS)
  • 3.2 GPA
  • Honor Society
  • Foundation of Leadership

Languages

English

Timeline

Sales Lead Keyholder

Vitamin Shoppe
05.2025 - Current

Crew Member

Tropical Smoothie Cafe
05.2025 - 07.2025

Expanded Functions Dental Assistant

Aspen Dental
01.2024 - 02.2025

Dental Assistant

TCCH Dental
10.2023 - 01.2024

Sales Associate

Gap Outlet
10.2021 - 01.2022

Cashier

Target
10.2021 - 01.2022

Assistant Store Manager

Journeys Shoes
06.2021 - 09.2021

Bachelor of Science - Biology

Indian River State College

Associate of Arts - Health Sciences

Indian River State College

Expanded Functions Dental Assisting Certification -

Dental Assisting Institute of Melbourne

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