Janette Romano
Montgomery,TX
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
29
29
years of professional experience
Work History
Office Manager
R & R Implement, Inc
05.2012 - 08.2024
- Fostered positive work environment, coordinating team-building activities and maintaining clean and organized office space.
- Responsible for opening in house accounts.
- Dealing with all owners or managers of account holder to customize their account to their specific needs.
- Opened the store daily.
- Responsible for receiving all incoming mail.
- To assist customers with special order request.
- Worked cash register.
- Responsible for all customer concerns and addressing them and resolving any issues and make sure the customer has been heard and is happy.
- Completed all bank deposit.
- Closing the store at end of day to include end of day reports.
- Monitor and responsible for multiple bank accounts for the business.
- Answer all incoming phone calls.
- Responsible for all customer accounts. To include accurate billing and collections.
- Creating a welcoming environment for all customers.
- Input all incoming inventory from all suppliers.
- Assisted in ordering store inventory from multiple suppliers.
- Responsible for all accounts payable. Verify all packing slips to invoices and then statement before paying.
- Manage all staff to insure store coverage along with supporting staff with time off request.
- All end of month duties. To include statements being mailed in a timely manner.
- Responsible for the credit card processors.
- Processing and reviewing all EOM reports.
- Responsible for payroll. Sending accurate time sheets to our CPA every Friday. Then writing and delivery payroll checks to every employee.
- In charge of researching and selecting insurance for the company to assure the most reasonable cost and accurate coverage needed. To include worker compensation, Heath Insurance, and Auto Insurance for the fleet of vehicles and property insurance.
Patient Account Representative
Guadalupe Regional Medical Center
03.1995 - 05.2012
- Posted payments and processed refunds.
- Worked with outside entities to resolve issues with billing, claims, and payments.
- Promoted a positive work environment by actively participating in team meetings and contributing ideas for process improvements.
- Streamlined billing processes for increased efficiency in managing patient accounts.
- Provided exceptional customer service, handling sensitive patient situations with professionalism and empathy.
- Ensured compliance with healthcare regulations while processing claims and managing patient accounts.
- Enhanced patient satisfaction by promptly addressing inquiries and resolving account issues.
- Negotiated payment plans with patients experiencing financial difficulties, supporting them in meeting their obligations without undue stress.
- Reduced outstanding balances by implementing effective collection strategies tailored to individual patients'' needs.
- Maintained office inventory and organized supplies for efficiency and expected needs.
- Contacted patients after insurance was calculated to obtain payments.
- Researched billing errors and discrepancies to initiate corrective action.
- Analyzed customer financial records to determine appropriate payment plan.
Education
Dental Assistant - Medical & Dental
San Antonio College of Medical & Dental
San Antonio, TX05.1996
High School Diploma -
Seguin High School
05.1992
Skills
- Data Entry
- File Organization
- Verbal Communication
- Dedicated Team Player
- Office Administration
- Office Management
Timeline
Office Manager
R & R Implement, Inc
05.2012 - 08.2024
Patient Account Representative
Guadalupe Regional Medical Center
03.1995 - 05.2012
Dental Assistant - Medical & Dental
San Antonio College of Medical & Dental
High School Diploma -
Seguin High School