Janettee Pearson
Harbor City,CA
Summary
Dynamic and dedicated professional with exceptional customer service skills honed in hospitality. Proven expertise in enhancing guest dining experiences while maintaining cleanliness and adhering to food safety practices. Committed to providing optimal support to clients through personalized care and assistance.
Overview
16
16
years of professional experience
Work History
Caregiver
IHSS In Home Support Services
Long Beach, CA
07.2014 - Current
- Assisted clients with daily living activities, enhancing comfort and independence.
- Monitored client health and reported changes to healthcare professionals for timely intervention.
- Implemented safety protocols, ensuring a secure environment for clients at all times.
- Developed strong relationships with clients through compassionate care and active listening.
- Maintained cleanliness in living spaces, promoting a hygienic atmosphere for optimal wellness.
- Supported medication reminders, facilitating adherence to prescribed health regimens.
- Engaged clients in social activities, reducing feelings of isolation and promoting mental well-being.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Transported individuals to events and activities, medical appointments, and shopping trips.
Hospitality Team Member
Black Bear Diner Restaurant
Torrance, CA
05.2017 - 08.2025
- Delivered exceptional customer service, ensuring guest satisfaction and loyalty.
- Assisted in training new team members on operational procedures and standards.
- Managed front desk operations, efficiently handling guest check-ins and inquiries.
- Coordinated dining service activities, maintaining high standards of food presentation and hygiene.
- Streamlined inventory management processes to enhance supply availability and reduce waste.
- Led team meetings to improve communication and operational efficiency among staff members.
- Worked closely with the kitchen team to ensure prompt delivery of food orders during busy periods in the restaurant area.
- Maintained clean and organized public areas, contributing to a positive atmosphere for both guests and staff.
- Enhanced customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Provided support to other team members during peak periods, ensuring seamless guest experiences and overall operational efficiency.
- Improved overall efficiency by streamlining front desk operations and completing tasks in a timely manner.
Server
Red Robin
Redondo Beach, CA
11.2009 - 10.2017
- Delivered exceptional customer service, ensuring guest satisfaction through attentive and personalized interactions.
- Collaborated with kitchen staff to streamline order delivery and improve meal presentation efficiency.
- Trained and mentored new team members on menu knowledge and service protocols, enhancing overall team performance.
- Managed multiple tables simultaneously while maintaining focus on quality service and timely order fulfillment.
- Resolved customer complaints effectively, fostering positive dining experiences and encouraging repeat visits.
- Coordinated with management to develop daily specials, aligning offerings with seasonal ingredients and customer preferences.
- Ensured compliance with health and safety regulations, maintaining a clean and organized work environment for staff and guests.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Education
High School Diploma -
North High School
Torrance, CASkills
Guest engagement
Food safety practices
Table bussing
Exceptional customer service
High volume dining
Cleanliness standards
Respectful and compassionate
Time management
Elderly care
Problem-solving
Timeline
Hospitality Team Member
Black Bear Diner Restaurant
05.2017 - 08.2025
Caregiver
IHSS In Home Support Services
07.2014 - Current
Server
Red Robin
11.2009 - 10.2017
High School Diploma -
North High School