Summary
Overview
Work History
Education
Skills
Timeline
Generic

Janet Zavala Tellez

Summary

Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

3
3
years of professional experience

Work History

Secretary

Z & SON TRANSMISSION AND MECHANICS
04.2021 - Current
  • Facilitated requests by answering or referring customer inquiries in person or on telephone.
  • Compiled data to prepare reports or process requests.
  • Maintained office supplies inventory by checking stock and placing orders.
  • Attended department or in-service meetings, conveying or gathering information to perform functions
  • Created manual and electronic document files and records, providing up-to-date information or historical reference
  • Managed department schedule by maintaining calendars for department personnel and arranging meetings or travel
  • Completed database backups resulting in shorter restore and recovery times.
  • Took notes or transcribed voice recordings from meetings and distributed to stakeholders.
  • Responded to inquiries from internal and external parties to facilitate communication or provide direction
  • Located and attached appropriate files to incoming correspondence requiring replies.
  • Searched to find needed information, using such sources as Internet.
  • Made copies of correspondence and other printed material.

Warehouse Associate

AMAZON
12.2021 - 06.2022
  • Input product information and quantities into warehouse databases.
  • Identified and removed safety and sanitation hazards from work areas.
  • Moved products and equipment to appropriate locations to maintain workspace cleanliness.
  • Reported malfunctioning and damaged equipment to supervisors for repair.
  • Inspected products for defects and damages and reported discarded items to supervisors.
  • Operated forklifts and pallet jacks to transport shipments and equipment.
  • Used scanners to document pertinent carton level information.
  • Maintained company inventories and completed product counts for reports.
  • Interacted effectively with staff through ongoing communication and exchange of information.
  • Loaded and unloaded shipments from delivery trucks after completing order documentation.
  • Sorted and organized merchandise in preparation for shipment.
  • Used straps and ropes to secure stacks of packages on trucks.

Waitress

ALEKAS TACOS AND BURGERS
07.2020 - 10.2020
  • Upsold drinks and desserts, boosting revenue and profit.
  • Carried dirty plates and silverware to kitchen, expediting dishwashing process.
  • Liaised with cooks to review menu changes and service specifications.
  • Partnered with hostess and other FOH staff, facilitating seamless dining service during peak periods
  • Obtained food and drinks orders using standard order pad or memorization.
  • Served food and drinks, removing dirty dishes and refilling glasses to enhance dining experience.
  • Prepared tables for guests by setting out linens and silverware.
  • Delivered accurate checks and processed bill payments in POS system.
  • Informed customers about daily specials, increasing sales of popular food items or dishes.
  • Communicated orders to kitchen staff to turn tables faster, keeping food fresh and hot.
  • Greeted and escorted guests to tables, fostering warm welcome.
  • Presented menu and provided information about ingredients, reducing potential food allergies.
  • Education
  • Additional Skills
  • Informed customers of daily specials.
  • Filled condiment, salt and pepper, and napkin containers.
  • Removed dishes and glasses from tables or counters to take to kitchen for cleaning.
  • Set up linens, dishes, and silverware to prepare tables for customers.
  • Suggested additional items to customers to increase restaurant sales.
  • Answered telephones to take reservations or to-go orders.
  • Prepared checks to itemize and total meal costs and sales taxes.
  • Memorized frequent customer preferences to build relationships and loyalty.
  • Checked on guests to verify satisfaction with each course.
  • Described ingredients and cooking methods to explain preparation of various food items.
  • Swept and mopped floors and removed trash.
  • Listened to customer concerns and complaints and quickly rectified issues.
  • Presented menus to answer questions about items and make recommendations.

Sales Representative

Buckle
08.2022 - 03.2023
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Developed and implemented sales strategies to increase profits.
  • Used customer insights to develop innovative sales strategies to increase sales.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Developed strong rapport with customers and created positive impression of business.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Used in-store system to locate inventory and place special orders for customers.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.

Education

Mesquite High School
Mesquite, TX
06.2021

Skills

  • Microsoft Access
  • Microsoft Windows

Timeline

Sales Representative

Buckle
08.2022 - 03.2023

Warehouse Associate

AMAZON
12.2021 - 06.2022

Secretary

Z & SON TRANSMISSION AND MECHANICS
04.2021 - Current

Waitress

ALEKAS TACOS AND BURGERS
07.2020 - 10.2020

Mesquite High School

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Janet Zavala Tellez