Janeva A. Clarke
Brooklyn,NY
Summary
Dedicated and experienced social work professional with a strong background in case management, client advocacy and community outreach. Seeking opportunities to utilize skills and expertise in a challenging and rewarding environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Tenant Helpline Specialist
NYC Human Resources Administration
04.2022 - Current
- Team Lead for Specialists
- Answer live calls and follow-up with callers from the Tenant Helpline
- Providing ongoing case management to enable New Yorkers to navigate how to access benefits
- Maintaining ongoing reporting and communication with their assigned supervisor
- Maintain accurate records of calls, client interactions, and referrals
- Liaising with stakeholders in the community, including community-based organizations and agency partners
- Participate in special projects with providing resources on housing related issues within the 5 boroughs of NYC
- Assisting with the City of New York’s Public Engagement Unit and its partners’ outreach efforts to provide additional resources and information to New Yorkers
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
Volunteer Work - DHS Hotel Intake
Department of Homeless Services of NYC
11.2022 - 12.2023
- Assist with starting up Hotels for incoming Asylum Seekers
- Complete intake packets, read over Code of Conduct to clients, complete residency letters and IDNYC letter to be placed in folders until requested by client
- Assist with unpacking delivery for breakfast, lunch, and dinner
- Conduct walk through of the facility frequently to make sure clients are abiding by the Code of Conduct
- Provide resources and assistance to resources for clients to be more independent in the community
- (Applying for Medicaid, providing resources to complete OSHA training, enrolling in English classes, and providing immigration resources)
- Work together with FJC Officers and National Guard to make sure the daily operation of the facility is up to standards of DHS
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Court Liaison (Correctional Counselor)
New York City Health and Hospitals
08.2018 - 02.2022
- Established rapport with clinical staff in Correctional Health Services (social work, medical, transitional health care coordination) and stakeholders in treatment court and alternative to detention/ incarceration programs
- Completed substance use intake interviews with patients with a substance use disorder in jail clinics and housing areas as indicated
- Obtained information on the court status patients in assigned housing areas and communicate the status effectively with the treatment team
- Documentation of court updates and collateral information in the electronic health record (eCW)
- Explained and obtain informed consent to share information with the patient's defense counsel for the purposes of advocacy in their case
- Consultation and problem solving with court programs for numerous issues such as program eligibility, records, medication requests, and service connection
- Participation in case conferences and engaging with patients as requested by the treatment team
- Provided comprehensive reports on case statuses, enabling informed decision-making by court officials.
- Coordinated with probation officers to effectively monitor compliance with court-ordered conditions.
- Prioritized urgent cases for immediate attention by judges, facilitating swift resolution of time-sensitive matters.
- Promoted transparency within the court system by keeping stakeholders informed about relevant updates or changes in procedure.
Entitlement Specialist
Institute for Community Living, Tillary Women’s Shelter
09.2017 - 07.2018
- Assisted clients to overcome housing barriers and secure entitlements
- Directed clients to substance abuse programs, mental health programs, entitlements, and work readiness programs
- Served as a client advocate in front of SSA court and at PA, Medicaid, and Food Stamps Fair Hearings
- Collect and process all medical documentation and forms used to help ICL consumers during their Hearings
- Updated clients Entitlements status in CARES database
- Assisted clients with applying for P.A and SSI/SSD/SSDI benefits
- Assisted clients with obtaining documents (Birth Certificate, Social Security Card, NYS I.D, Immigration documents)
Community Coordinator
Integra Service Connect
05.2016 - 01.2017
- Coordinated services with members of health plans, providers, and community agencies to improve member care and outcomes
- Worked with special/vulnerable populations (homeless, mentally ill, substance abusers, medially impaired)
- Delivered culturally appropriate information regarding the availability of health and community
- Provide on-site/in-home member assessments for safety risk, health needs and barriers to care Develop service plans and guides with members and providers that include health management goals
- Engage members to achieve health management goals through the use of health coaching, motivational interviewing, and problem-solving techniques
- Coordinate and escort clients to appointments and conduct home visits and follow up calls
- Assist partnering agencies with discharge planning to ensure transition to safe home
- Responsible for accurate, quality, timely and consistent documentation in company database of member activities and interventions
Case Aide (Entitlements-Specialist)
Breaking Ground
02.2015 - 04.2016
- Managed a small caseload of clients, teach them activities of daily living and money management skills
- Provided case management services, conducting bi-weekly home visits, scheduling appointments for their needs, assisting with applying for public assistance
- Responsible for updating all information in client charts
- Assisted social workers with completing service plans, biannual assessments, face sheets through AWARDS database
- Escort Clients to HRA to advocate with applying for OSD regarding rental arrears
- Office Manager duties collecting, and processing rent checks
Education
Bachelors - Social Work
East Central University
Ada, OK08.2024
CASAC-T Diploma- Completion -
Outreach Training Institute
Queens, NY10.2018
Skills
Microsoft Suite
Customer Relations
Expert Problem Solving
Documentation Management
Quality Assurance
Emergency Response
Teamwork and Collaboration
Self Motivation
Time Management
Problem-Solving
Multitasking
Attention to Detail
Organizational Skills
Written Communication
Task Prioritization
Analytical Thinking
Certification
- Understanding Special Needs Population
- Motivational Interview I & II
- Overview of Major Psychiatric Disorders
- Cultural Diversity
- Substance Abuse Training
- Decompensation and Relapse
- Practical Counseling Skills
- Non-Coercive approach to conflict management
- Case Management
- Identifying and Reporting Child Abuse & Maltreatment
References
Furnished Upon Request
Timeline
Volunteer Work - DHS Hotel Intake
Department of Homeless Services of NYC
11.2022 - 12.2023
Tenant Helpline Specialist
NYC Human Resources Administration
04.2022 - Current
Court Liaison (Correctional Counselor)
New York City Health and Hospitals
08.2018 - 02.2022
Entitlement Specialist
Institute for Community Living, Tillary Women’s Shelter
09.2017 - 07.2018
Community Coordinator
Integra Service Connect
05.2016 - 01.2017
Case Aide (Entitlements-Specialist)
Breaking Ground
02.2015 - 04.2016
Bachelors - Social Work
East Central University
CASAC-T Diploma- Completion -
Outreach Training Institute