JANEY May

• Act as the key consultant to the Region Bank Director and District Managers on regional, district and branch trends, helping recognizing gaps and creating strategic solutions for customers, branches and the region.
• Responsible for consistent execution of branch banking behaviors and processes in coordination with regional leadership and additional support teams.
• Assess and leverage all branch banking reporting data in combination with observation to coach and make recommendations at region, district, and branch levels for improved performance.
• Serve as the lead conduit between the process development, activation and the field.
• Provide foundational learning of the behavior framework process and management cycle coaching through adoption, belief and sustainability to District Managers and Branch Managers to elevate the customer experience and region performance.
• Coach and influence District Managers on ability to diagnose opportunities and implement actionable, specific actions to improve outcomes.
• Facilitate group learning sessions as needed to further skill, knowledge and acumen of the behavior framework and other topics as introduced to Branch Banking.

• Serve as the lead connection between behavior framework and the field through partnerships with Region Director, District Managers and Branch managers.
• Influence transformation and improve branch efficiency by driving migration of routine transactions from branch to self-service channels.
• Quickly adopt and become subject matter expert of new systems and processes that improve branch choreography and customer service through coaching that provides connectivity between initiatives and outcomes.
• Focus on developing workforce by actively supporting branch staffing to perform with industry standards, customer patterns and segmentation needs.
• Serve as the key consultant to Region Director and District Managers on regional trends, recognizing gaps and creating strategic solutions for the region through coaching connections, weekly meetings and preparation for each level Business Unit Review. This includes assessing and leveraging all reporting and data along with region observation to inform, support and make recommendations to create lasting behavioral change.
• Drive consistent execution of branch banking behaviors by being an expert in Branch Banking initiatives and prioritization.
• Coaching and consulting managers through observation, modeling, and connecting activities to outcomes.
• Educate District Managers and Branch Managers on behavior framework and management cycle through foundational learning, early adoption belief and sustainability to elevate customer experience and overall branch operations.
• Effective coaching/use of coaching based leadership. Execute in a manner that provides value add, and cohesive experiences for branches.
• Provide coaching and observation to support customer financial health, including activities to support client experience.
• Master Facilitator.

· Responsible for managing and leading full branch banking operations of 8 remote locations throughout Southeast Alaska over the span of 500 miles.

· Providing consistent coaching and feedback to develop Branch Managers and employees to provide excellent customer experience and growth in branches.

· Develop and maintain close working relationships with key partners from multiple business lines to ensure growth of customers from both Affluent and Small Business Segments.

· Serve as the Small Business Engagement leader for the Region, creating a strategy and activating on Small Business priorities, education and engagement from peer DM's, RBP and Branch Managers.

· Driving growth in key objectives such as credit and deposits at branch and district levels while maintaining strong customer experience results and adhering to and performing in all risk management metrics.

· Analyze data and reporting to develop actionable plans to positively impact financial, growth and operational aspects of branch locations.

· Conduct regular business reviews with Region Bank President to provide feedback on district performance relative to commitments, objectives and goals.