Summary
Overview
Work History
Education
Skills
Affiliations
Certification
References
Timeline
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Janey Phillips

Los Angeles,CA

Summary

Hard-working young adult with a strong background in customer service across hospitality, retail, and administration. Known for consistently delivering exceptional service, receiving positive customer feedback, and adapting quickly to new tasks. Thrives in fast-paced environments and takes pride in helping others.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Host and Server

Beverly Bar
06.2024 - Current
  • Delivered exceptional customer service, providing a positive dining experience for all guests.
  • Managed multiple tables efficiently during peak hours.
  • Greeted guests warmly upon arrival, seating them promptly.
  • Used reservation software to track availability and record guest information.
  • Resolved guest complaints promptly, improving overall dining experience.
  • Answered service questions and scheduled reservations over the phone.
  • Helped coordinate small and large events to ensure smooth execution.

Sales Associate and Cashier

Jack’s Surfboards
06.2021 - 06.2024
  • Processed transactions using a point-of-sale system.
  • Drove sales by assessing customers' needs and making precise product recommendations.
  • Offered details on customer programs and promotional sales.
  • Maintained an orderly stockroom while keeping shelves replenished regularly

Host

The Cheesecake Factory
03.2021 - 06.2021
  • Greeted guests in a warm manner and escorted them to their table.
  • Monitored the restaurant to determine seating and quote times.
  • Answered phones, assessed guest requests, and transferred calls to appropriate staff members.
  • Addressed guest concerns and passed on major concerns to a manager.

Receptionist and Administrative Assistant

Almega Environmental
09.2020 - 02.2021
  • Answered phones, responded to customers, and transferred calls to appropriate personnel
  • Received and managed incoming mail
  • Greeted visitors and directed them to appropriate staff members
  • Assisted the Office Manager with tasks including taking messages, scanning documents, and organizing files

Education

High School Diploma -

Orange County School of The Arts
06-2020

Some College (No Degree) - Business Administration

Foothill College Online

Skills

  • Customer Service
  • Active Listening
  • Interpersonal Skills
  • Strong Work Ethic
  • Supportive Team Player
  • Adaptable
  • Optimistic Attitude
  • Detail Oriented
  • Food Running
  • Supply Restocking
  • POS Operation

Affiliations

  • Gym and Fitness Enthusiast
  • Sports Fanatic
  • Acting
  • Skiing
  • Singing
  • Watching Quentin Tarantino Movies

Certification

  • Food Handler Certification
  • Alcohol Beverage Service Certification

References

References available upon request.

Timeline

Host and Server

Beverly Bar
06.2024 - Current

Sales Associate and Cashier

Jack’s Surfboards
06.2021 - 06.2024

Host

The Cheesecake Factory
03.2021 - 06.2021

Receptionist and Administrative Assistant

Almega Environmental
09.2020 - 02.2021

Some College (No Degree) - Business Administration

Foothill College Online

High School Diploma -

Orange County School of The Arts