Janey Phillips
Los Angeles,CA
Summary
Hard-working young adult with a strong background in customer service across hospitality, retail, and administration. Known for consistently delivering exceptional service, receiving positive customer feedback, and adapting quickly to new tasks. Thrives in fast-paced environments and takes pride in helping others.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Host and Server
Beverly Bar
06.2024 - Current
- Delivered exceptional customer service, providing a positive dining experience for all guests.
- Managed multiple tables efficiently during peak hours.
- Greeted guests warmly upon arrival, seating them promptly.
- Used reservation software to track availability and record guest information.
- Resolved guest complaints promptly, improving overall dining experience.
- Answered service questions and scheduled reservations over the phone.
- Helped coordinate small and large events to ensure smooth execution.
Sales Associate and Cashier
Jack’s Surfboards
06.2021 - 06.2024
- Processed transactions using a point-of-sale system.
- Drove sales by assessing customers' needs and making precise product recommendations.
- Offered details on customer programs and promotional sales.
- Maintained an orderly stockroom while keeping shelves replenished regularly
Host
The Cheesecake Factory
03.2021 - 06.2021
- Greeted guests in a warm manner and escorted them to their table.
- Monitored the restaurant to determine seating and quote times.
- Answered phones, assessed guest requests, and transferred calls to appropriate staff members.
- Addressed guest concerns and passed on major concerns to a manager.
Receptionist and Administrative Assistant
Almega Environmental
09.2020 - 02.2021
- Answered phones, responded to customers, and transferred calls to appropriate personnel
- Received and managed incoming mail
- Greeted visitors and directed them to appropriate staff members
- Assisted the Office Manager with tasks including taking messages, scanning documents, and organizing files
Education
High School Diploma -
Orange County School of The Arts
06-2020
Some College (No Degree) - Business Administration
Foothill College Online
Skills
- Customer Service
- Active Listening
- Interpersonal Skills
- Strong Work Ethic
- Supportive Team Player
- Adaptable
- Optimistic Attitude
- Detail Oriented
- Food Running
- Supply Restocking
- POS Operation
Affiliations
- Gym and Fitness Enthusiast
- Sports Fanatic
- Acting
- Skiing
- Singing
- Watching Quentin Tarantino Movies
Certification
- Food Handler Certification
- Alcohol Beverage Service Certification
References
References available upon request.
Timeline
Host and Server
Beverly Bar
06.2024 - Current
Sales Associate and Cashier
Jack’s Surfboards
06.2021 - 06.2024
Host
The Cheesecake Factory
03.2021 - 06.2021
Receptionist and Administrative Assistant
Almega Environmental
09.2020 - 02.2021
Some College (No Degree) - Business Administration
Foothill College Online
High School Diploma -
Orange County School of The Arts