Janeya Gibson
Irving,TX
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Cigna
Scranton, PA
04.2021 - 09.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Customer Service Representative
Vdart INC
Alpharetta, GA
02.2016 - 03.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Medical Assisting
Heald College - Central Administrative Office
Walnut Creek, CA10.2015
High School Diploma -
Grant Union High School
Sacramento, CA09.1996
Skills
- Call Management
- Data Entry
- Scheduling
- Product Knowledge
- Information Security
- Data Collection
- Inbound and Outbound Calling
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Fact explains nothing. On the contrary, it is fact that requires explanation.
Marilynne Robinson
Timeline
Customer Service Representative
Cigna
04.2021 - 09.2023
Customer Service Representative
Vdart INC
02.2016 - 03.2021
Medical Assisting
Heald College - Central Administrative Office
High School Diploma -
Grant Union High School
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