Janey K. Sheehan
Buffalo,NY
Summary
Dedicated professional with strong communication and organizational skills. Proven ability in managing client inquiries and resolving issues, resulting in enhanced customer satisfaction. Highly effective in fast-paced environments and collaborating with diverse team members. Committed to embracing new challenges and contributing to team and company success.
Overview
13
13
years of professional experience
2
2
Certifications
Work History
Client Service Specialist
Lawley Insurance
Buffalo, NY
02.2025 - Current
- Provide comprehensive support to multiple Account Executives, managing a book of business covering 60+ client accounts.
- Coordinate with teams and external partners, including health insurance carriers and ancillary benefit providers, to ensure seamless service delivery.
- Handle client and membership inquiries, delivering efficient issue resolution and excellent customer service.
- Accurately process client requests, documentation, and renewal paperwork in a timely manner.
- Prepare benefit comparison materials, renewal packages, to support Account Executives with client decision-making and account growth.
- Maintain and update both physical and digital client account records to guarantee accuracy.
Account Associate
Lawley Insurance
Buffalo, NY
10.2023 - 02.2025
- Coordinated and presented an incentive program for employees across the organization.
- Processed documents and internal requests promptly to ensure efficiency.
- Provided administrative support for emails, documents, spreadsheets, presentations, and reports.
- Offered insights for expanding and redesigning daily tasks to improve workflow efficiency.
Server
Blackthorn Restaurant & Pub
Buffalo , NY
10.2012 - Current
- Handle customer inquiries and resolve issues promptly and professionally.
- Upsell menu items to enhance guest experience and satisfaction.
- Develop positive relationships with regular customers through friendly conversation.
- Provide attentive service to guests in a fast-paced dining environment.
- Assist in training new waitstaff on restaurant procedures and service standards.
- Maintain cleanliness and organization of dining areas throughout shifts.
Childcare Provider
Kiddie Corner Too Day Care Center
Buffalo, NY
08.2014 - 10.2023
- Supervised daily activities for children in a safe and engaging environment.
- Planned and implemented educational and recreational activities for various age groups.
- Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
- Maintained a clean, organized, and welcoming classroom space for all children.
- Communicated daily with children's parents or guardians about daily activities, behaviors and related issues.
Education
Bachelor of Science - Business Administration and Management
SUNY Buffalo State
Buffalo, NY12-2022
Skills
- Organizational skills
- Communication skills
- Collaborative teamwork
- Customer service excellence
- Flexibility and adaptability
- Computer literacy
- Time management
- Attention to detail
Certification
New York State Accident/Life & Health Certificate of Completion
Timeline
Client Service Specialist
Lawley Insurance
02.2025 - Current
Account Associate
Lawley Insurance
10.2023 - 02.2025
Childcare Provider
Kiddie Corner Too Day Care Center
08.2014 - 10.2023
Server
Blackthorn Restaurant & Pub
10.2012 - Current
Bachelor of Science - Business Administration and Management
SUNY Buffalo State