Tyler Garland
Austin,TX
Summary
Highly organized and articulate problem-solver possesses strong written and verbal communication skills, multitasking abilities, and a passion for service-oriented work environments. Demonstrates ability to maintain a positive attitude in dynamic, fast-paced situations. Solid team player with a passion for developing relationships that positively impact clients and co-workers, while also using sound judgment in independent decision making.
Overview
6
6
years of professional experience
Work History
Client Service Specialist
LegalZoom
06.2019 - 01.2021
- Assist customers with phone and email inquiries about order status, payments, refunds, and site operation, as well as provide information about LegalZoom products and services
- Served as a liaison between customers and other departments to communicate information and accurately represent the company and it's products
- Guided customers through terms of sale, billing inquiries, and payment schedules
- Utilized customer feedback to build rapport and identify opportunities to improve the customer experience
Legal Client Service Specialist
Cogency Global
12.2018 - 09.2019
- Served as a liaison between clients and Department of State offices in order to fulfill orders consisting of UCC records, state and federal tax liens, pending litigation, judgments, and bankruptcy records
- Analyzed and translated client search data into uniform, organized reports
Office Manager
Saratoga Taxi
06.2015 - 10.2018
- Coordinated scheduling for over 30 drivers to ensure optimal coverage of constantly changing demands and workloads
- Trained and supervised dispatchers and phone workers in the efficient operation of dispatch communication systems and fleet software.
- Developed and maintained successful relationships with vendors, suppliers and contractors
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
Education
Associate of Arts - Paralegal Studies
Tarrant County College
Fort Worth, TX01.2025
High School Diploma -
Florence High School
Florence, TX08.2007
Skills
- Customer Relationship Management
- Organizational Skills
- Critical Thinking
- Adaptability
- Microsoft Office
- Staff Management
- Crisis Management
- Interpersonal Skills
Timeline
Client Service Specialist
LegalZoom
06.2019 - 01.2021
Legal Client Service Specialist
Cogency Global
12.2018 - 09.2019
Office Manager
Saratoga Taxi
06.2015 - 10.2018
Associate of Arts - Paralegal Studies
Tarrant County College
High School Diploma -
Florence High School
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