JANFRANCO MORENO
Scottsdale,AZ
Summary
Experienced Shift Manager who is highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Eager to develop and advance professionally into a more challenging position.
Overview
5
5
years of professional experience
Work History
Guest Service Team Member
Target
9000 E Indian Bend Rd
05.2024 - 01.2026
- Coordinated product restocking efforts, maintaining inventory levels and visual merchandising standards.
- Assisted in implementing promotional displays, driving increased sales and customer interest.
- Monitored store cleanliness and organization, contributing to a welcoming shopping environment.
- Trained new team members on store policies, procedures, and customer engagement techniques.
Shift Leader
Boba Tea Company
7014 E. Camelback Rd
01.2023 - 05.2024
- Oversaw daily operations, ensuring efficient workflow and high-quality service delivery.
- Trained and mentored team members on customer service best practices and product knowledge.
- Managed inventory levels, conducting regular stock assessments to minimize waste.
- Delegated daily tasks and responsibilities.
Shift Manager
Jersey Mike's Subs
Scottsdale, Arizona
10.2020 - 12.2022
- Assisted General Manager in training and mentoring all new employees in accordance to company protocol
- Supervised employees in absence of General Manager
- Oversaw quality compliance with company standards for food and services.
- Responsible for opening and closing duties
- Ensured proper cash reconciliation during morning, mid-day, and night shifts
- Built and maintained relationships with all customers
- Exercised composure under pressure and in escalated customer service scenarios
- Completed Phase One Certification (Shift Manager) requirements put in place by Jersey Mike's Corporate Operations
Education
General Education -
Maricopa Community College
Associate of Applied Science - Radiology Tech
Gateway Community College
Phoenix, AZ04.2026
High School Diploma -
Saguaro High School
05.2019
Skills
- Team Building
- Training and Mentoring
- Staff Management
- Training and Development
- Attention to Detail
- Data Entry
- Accurate money handling
- Maintaining
- Customer Relationships
Timeline
Guest Service Team Member
Target
05.2024 - 01.2026
Shift Leader
Boba Tea Company
01.2023 - 05.2024
Shift Manager
Jersey Mike's Subs
10.2020 - 12.2022
General Education -
Maricopa Community College
Associate of Applied Science - Radiology Tech
Gateway Community College
High School Diploma -
Saguaro High School