Laura Charles
Hamden
Summary
Adaptable and detail-focused team player with a background in customer service and event security. Known for strong complaint handling and cash management skills, seeking to add value to guest relations and operational efficiency.
Overview
6
6
years of professional experience
Work History
Guest Service Team Member
Las Vegas Barber Expo (Seasonal/ Event-Based)
Las Vegas
09.2025 - Current
- Managed guest seating and ensured a smooth flow of traffic.
- Provided excellent customer service during high-traffic event periods.
- Handled cash transactions accurately at the merchandise booth.
- Resolved guest concerns promptly, enhancing overall experience quality.
- Collaborated with team members to prepare for event setups and breakdowns.
- Greeted guests upon arrival and assisted with check-in process.
Event Security Guard
BEST
New Haven
08.2024 - Current
- Supported team members during peak hours to maintain service quality.
- Collaborated with team members to maintain a secure environment for staff and visitors.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Assisted with crowd control during large events held at the facility.
- Observed patrons and customers to quickly address security situations.
- Enforced access control measures in accordance with established procedures.
- Maintained high levels of alertness throughout shifts.
- Monitored premises to prevent unauthorized access and ensure safety protocols.
Medical Assistant
Endocrine of Associates
Hamden
12.2020 - 03.2021
- I built rapport with patients with whom I came into contact, and I spoke over the phone with them over time.
- I resolved discrepancies with frustrated patients over the phone in a grounded, professional manner.
- I took the initiative to help out where I can among my team of medical assistants to maintain the smooth-running nature of our office's system.
- Relayed messages from patients to physicians about concerns and condition updates.
- Supported office operations by handling phone inquiries and paperwork.
Medical Assisting Intern
SNEENT
New Haven
06.2020 - 08.2020
- Greeted patients upon arrival at the office and provided necessary information about procedures.
- Supported administrative tasks, including filing and data entry.
- Assisted with front desk operations, such as faxing, printing, and more.
- Ensured compliance with HIPAA regulations regarding confidentiality of patient information.
Education
High School Diploma -
Hamden High School
Hamden, CTSkills
- Rapport building
- Customer service
- Attention to detail
- Concierge support
- Complaint handling
- Guest relations
- Information protection
- Cash handling experience
- Language proficiency
- Services and amenities promotion
- Problem solving
Timeline
Guest Service Team Member
Las Vegas Barber Expo (Seasonal/ Event-Based)
09.2025 - Current
Event Security Guard
BEST
08.2024 - Current
Medical Assistant
Endocrine of Associates
12.2020 - 03.2021
Medical Assisting Intern
SNEENT
06.2020 - 08.2020
High School Diploma -
Hamden High School