Jangmee(Olivia) Back
Addison,USA
Summary
Facilitated effective communication and organizational strategies to enhance team performance and achieve objectives.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Teller
Shinhan Bank America
Dallas, TX
03.2026 - Current
- Processed customer transactions efficiently and accurately, ensuring compliance with banking regulations.
- Assisted customers with account inquiries, providing exemplary service to enhance satisfaction and loyalty.
- Balanced cash drawers daily, maintaining accuracy and resolving discrepancies promptly.
- Educated customers on bank products, contributing to increased product awareness and sales opportunities.
Executive Assistant to the Vice President
Samsung Electronics
Plano, TX
07.2025 - 01.2026
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
- Streamlined communication processes between departments, enhancing collaboration and project execution.
- Mentored junior administrative staff, fostering skill development and promoting team synergy.
- Answered high volume of phone calls and email inquiries.
- Fostered positive work environment, organizing team-building activities and events.
- Filed paperwork and organized computer-based information.
- Developed and maintained filing systems, ensuring efficient document retrieval and organization.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Led initiatives to improve office procedures, resulting in increased productivity and reduced operational bottlenecks.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Assisted in the development of company policies and procedures, contributing to a more organized work environment.
ELI Instructor
Catholic Charities Dallas
Dallas, TX
03.2023 - 02.2025
- Teach English to adult refugees from diverse countries, such as Cuba, Haiti, Congo, Ukraine, Egypt, Eritrea, Venezuela, Guatemala, Burma, Syria, Afghanistan, El Salvador, etc.
- Daily case noting for each class, with uploading documents required by TXOR policies.
- Implement intake for new clients.
- Have virtual classes through the Zoom application, help students install the app, and walk them through how to use the app.
- Interpreter for Korean clients.
- Adapted teaching methods based on the physical, emotional and intellectual capabilities of students.
- Adapted instructional materials to meet the needs of diverse learners.
- Employed variety of teaching styles to respond to needs of diverse learners.
- Monitored student behavior in order to maintain an effective teaching environment.
- Received recognition for contributions to innovative concepts in classroom instruction.
- Maintained accurate records of student attendance, assessments and progress reports.
- Implemented instructional materials and curriculum to meet specific program needs.
- Maintained accurate records of attendance, grades and assessments for all students in the course.
- Participated in continuous learning on diversity, inclusion and racial equity to reduce learning barriers.
- Assessed student progress through tests and quizzes in order to evaluate understanding of course material.
- Built and strengthened positive relationships with students, parents and teaching staff.
- Collaborated with other educators to develop innovative approaches to instruction.
- Encouraged students' critical thinking skills by facilitating classroom discussions.
- Developed curriculum to support distance education and hybrid courses.
Store Manager
Fast Furious Japanese Grill
Addison, TX
05.2018 - 05.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Supervised guests at front counter, answering questions regarding products.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Education
Master of Arts - Teaching English As A Second Language
Dallas Baptist University
Dallas, TX08-2019
Bachelor of Arts - Interdisciplinary Studies
Dallas Baptist University
Dallas, TX05-2014
Skills
- Professional and mature
- Office management
- Schedule & calendar planning
- Meticulous attention to detail
- Travel coordination
- Team building
- Analytical thinking
- Strategic planning
- Problem-solving aptitude
- Conflict resolution
- Lesson delivery
- Creative lesson plan development
- Classroom instruction
- Student needs assessment
- Lesson planning
- Student evaluations
- Executive support
- Strong problem solver
- Information confidentiality
- Expense reporting
- Teamwork
- Multitasking Abilities
- Excellent interpersonal communications
- Adaptability and flexibility
- Collaborative team player
- Social-emotional learning
- Learning assessments
- Record keeping
- Learning strategies
- Innovative lesson planning
- Visual aids utilization
- Curriculum implementation
- Student-centered learning
- Cultural awareness
- Complex Problem-solving
- Staff management
- Sales techniques
- Negotiation
- Educational activities
- Cultural sensitivity
- Staff training and development
- Customer relationship management (CRM)
- Performance evaluations
- Product management
Certification
TESOL/TEFL
Languages
Korean - Native/ Bilingual
Spanish - Limited
Websites, Portfolios, Profiles
https://www.linkedin.com/in/jangmeeback
Timeline
Teller
Shinhan Bank America
03.2026 - Current
Executive Assistant to the Vice President
Samsung Electronics
07.2025 - 01.2026
ELI Instructor
Catholic Charities Dallas
03.2023 - 02.2025
Store Manager
Fast Furious Japanese Grill
05.2018 - 05.2021
Master of Arts - Teaching English As A Second Language
Dallas Baptist University
Bachelor of Arts - Interdisciplinary Studies
Dallas Baptist University