Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
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Janher Morisset

Union,New Jersey

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue.

Overview

9
9
years of professional experience
4
4
years of post-secondary education
2
2
Certifications

Work History

Operations Manager

FedEx
05.2022 - Current
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Analyzed and reported on key performance metrics to senior management.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.

Package Handler

FedEx:Ground
05.2021 - Current
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Prepared pallets of boxes for easy transportation between customer and storage locations.

Aide

Ivy Rehab
11.2020 - 11.2021
  • Conferred with staff to discuss and evaluate patient information for planning, modifying and coordinating treatment.
  • Assisted front desk by answering phones, scheduling appointments, filing documents and processing payments.
  • Scheduled patient appointments to meet treatment requirements and provide quality care.

Sales Representative

Brooks Brothers, Jersey Gardens Mall
11.2018 - 03.2020
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.

sales associate

Bed Bath and Beyond
05.2017 - 11.2018
  • I've gained more knowledge pertaining to inventory, which allowed me to provide greater service when making sales.

Stock Room Associate

Abercrombie & Fitch
02.2015 - 05.2017
  • Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.

Education

Bachelors Degree - Psychology

Kean University
Union, NJ
09.2016 - 05.2020

Skills

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Certification

Salesforce

Additional Information

  • Youth Leader, Religious organization: 246 south 19th st, Newark NJ
  • Volunteering: Jumpahead Pediatrics therapy, 35 Journal Sq, Jersey City
  • Volunteering: Ivy Rehab, 210 North Ave, East Cranford, NJ 07016

Timeline

Operations Manager

FedEx
05.2022 - Current

Package Handler

FedEx:Ground
05.2021 - Current

Aide

Ivy Rehab
11.2020 - 11.2021

Sales Representative

Brooks Brothers, Jersey Gardens Mall
11.2018 - 03.2020

sales associate

Bed Bath and Beyond
05.2017 - 11.2018

Bachelors Degree - Psychology

Kean University
09.2016 - 05.2020

Stock Room Associate

Abercrombie & Fitch
02.2015 - 05.2017

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Janher Morisset