Jani Thompson
Mansfield,Texas
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
23
23
years of professional experience
Work History
Manager, Project Management
Aetna Inc
08.2022 - Current
- Supported team in daily operational tasks to ensure workflow efficiency.
- Assisted in training new employees on company policies and procedures.
- Collaborated with colleagues to improve process efficiencies and effectiveness.
- Participated in meetings to gain insights into strategic planning initiatives.
Quality Consultant
Aetna Inc
02.2019 - 08.2022
- Conducted comprehensive CCI audits to ensure proper benefits were loaded for plan sponsors.
- Improved product quality by implementing and monitoring rigorous quality control processes.
Complaint and Appeal Analyst
Aetna Inc
05.2012 - 02.2019
- Responded to provider complaint and appeals accurately and timely.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Senior Customer Service Professional
Aetna Inc
12.2002 - 05.2012
- Led customer service team in resolving complex inquiries, enhancing overall satisfaction levels.
- Mentored staff on best practices for customer interactions, fostering a supportive learning environment.
- Committed to providing superior service to healthcare providers by responding to their requests, inquiries, suggestions and/or concerns.
Education
Bachelor of Arts - Management
The University of Texas At Arlington
Arlington, TX05-1999
High School Diploma -
Mansfield High School
Mansfield05-1992
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff management
- Task delegation
- Documentation and reporting
- Relationship building
- Project management
- Performance management
- Performance evaluations
Timeline
Manager, Project Management
Aetna Inc
08.2022 - Current
Quality Consultant
Aetna Inc
02.2019 - 08.2022
Complaint and Appeal Analyst
Aetna Inc
05.2012 - 02.2019
Senior Customer Service Professional
Aetna Inc
12.2002 - 05.2012
Bachelor of Arts - Management
The University of Texas At Arlington
High School Diploma -
Mansfield High School