Jania Crawford
Sunrise
Summary
Hi! my name is Jania Crawford, and I am a Professional of 5 years with a strong background in eligibility assessment and client service. Skilled in analyzing applications, verifying information, and ensuring compliance with regulations. Known for effective teamwork, adaptability, and achieving results. Proficient in managing caseloads, problem-solving, and maintaining confidentiality with focus on accuracy and efficiency.
Overview
8
8
years of professional experience
Work History
Eligibility Specialist
Department of children’s and families
Fort Lauderdale, FL
11.2023 - 01.2026
- Conduct interviews with applicants applying for medicaid, snap/ebt, cash assistance.
- Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
- Ensured compliance with local, state, and federal regulations during all phases of the eligibility determination process.
- Evaluated client eligibility for various programs, ensuring compliance with state and federal guidelines.
- Streamlined application processes to enhance efficiency and reduce processing times for client requests.
Scheduling Specialist
Akumin- imaging center
Oakland Park, FL
03.2021 - 07.2021
- Knowledge of EMR (electronic medical records)
- Managed appointment bookings across multiple systems, ensuring accuracy and reducing conflicts.
- Streamlined communication between patients and clinical staff to enhance service delivery.
- Collaborated with healthcare providers to adjust schedules based on patient needs and availability.
- Coordinated scheduling for imaging procedures to optimize patient flow and resource allocation.
Hostess- Front of the House
Pei Wei
Plantation, FL
03.2019 - 03.2021
- Managed guest seating arrangements to optimize flow and enhance dining experience.
- Coordinated with kitchen and waitstaff to ensure timely service and guest satisfaction.
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Customer Representative
The Passport Clinic
Plantation, FL
06.2018 - 02.2019
- Schedule appointments
- Handled high call volumes efficiently without sacrificing quality of interaction or resolution success rate.
- Managed customer inquiries and provided accurate information regarding passport services.
Education
Associate of Arts - Medical Administrative Billing And Coding
Keiser University
Fort Lauderdale, FL01.2027
Certificate of Completion - Phlebotomy
Sheridan Technical College
01.2022
Highschool Diploma -
Nova Highschool
01.2018
Skills
- Microsoft office
- Public assistance
- Telephone etiquette
- Documentation and reporting
- Interviewing
- Attention to detail
- Data entry
- Effective communication skills
Timeline
Eligibility Specialist
Department of children’s and families
11.2023 - 01.2026
Scheduling Specialist
Akumin- imaging center
03.2021 - 07.2021
Hostess- Front of the House
Pei Wei
03.2019 - 03.2021
Customer Representative
The Passport Clinic
06.2018 - 02.2019
Associate of Arts - Medical Administrative Billing And Coding
Keiser University
Certificate of Completion - Phlebotomy
Sheridan Technical College
Highschool Diploma -
Nova Highschool