Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Ja’Nia Langley

Tampa

Summary

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Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Kenific Group LLC
Tampa, FL
09.2024 - Current
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.

Customer Service Representative

Maximus Call Center
Tampa, FL
08.2023 - 02.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Education

No Degree - Medical Assistant

Concorde Career Institute
Tampa
04.2023

High School Diploma -

Hillsborough High School
Tampa
07.2020

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Computer proficiency
  • Conflict resolution
  • Documentation
  • Account management

Accomplishments

  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Timeline

Customer Service Representative

Kenific Group LLC
09.2024 - Current

Customer Service Representative

Maximus Call Center
08.2023 - 02.2024

High School Diploma -

Hillsborough High School

No Degree - Medical Assistant

Concorde Career Institute