Ja'Nia Shaw
Detroit,MI
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Customer Service industry. Solid team leader with outgoing, positive demeanor and proven skills in establishing rapport with team members. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Production Line Leader
Garden Fresh Gourmet
Ferndale, MI
01.2024 - Current
- Followed good manufacturing processes (GMPs).
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Implemented safety protocols to minimize workplace accidents, ensuring a secure environment for all team members.
- Prioritized employee safety to reduce incidents.
- Maintained high-quality standards by closely monitoring production line outputs and identifying areas for improvement.
- Set up machining, performed required maintenance and made adjustments to machines.
- Completed logs and reports to document detailed information on production, spoilage, and departmental maintenance needs.
- Conducted regular inventory audits to maintain optimal stock levels necessary for uninterrupted production schedules.
- Resolved conflicts among team members professionally, helping maintain a positive working atmosphere conducive to productivity enhancement efforts.
- Inspected products on specific cycle depending on complexity level or design for production.
- Worked on complex problems requiring independent action and high degree of initiative to resolve issues.
Customer Service Associate Warehouse
Iroquois Industrial
Warren, MI
06.2022 - 10.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
Restaurant Food Server
Universals NON -Stop Entertainment
Warren, MI
09.2021 - 05.2022
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Served food and beverages promptly with focused attention to customer needs.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Education
High School Diploma -
Renaissance High School
Detroit, MI06.2022
Skills
- Account Management
- Quality Assurance
- Safety Regulations
- Customer Service
- Wrapping and Boxing
- Quality Control
- Material Handling
- Health and Safety
Timeline
Production Line Leader
Garden Fresh Gourmet
01.2024 - Current
Customer Service Associate Warehouse
Iroquois Industrial
06.2022 - 10.2023
Restaurant Food Server
Universals NON -Stop Entertainment
09.2021 - 05.2022
High School Diploma -
Renaissance High School