Caleb Mitchell
Houston,TX
Summary
Dynamic and results-oriented customer service professional with extensive experience across diverse industries, dedicated to delivering exceptional service and fostering client loyalty. Expertise in managing customer inquiries, resolving complaints, and navigating challenging situations with tact and diplomacy. Recognized for building strong relationships with clients, colleagues, and stakeholders while consistently exceeding customer expectations through effective communication and problem-solving skills. Eager to leverage this background in a challenging role that enhances customer satisfaction and retention.
Overview
5
5
years of professional experience
Work History
Crew Member
Little Caesars
01.2022 - 09.2022
- Adhere to company policies and procedures, including dress code and punctuality.
- Participate in training programs to develop and enhance skills in food preparation, customer service, and safety protocols.
- Follow all food safety and sanitation guidelines to ensure the health and safety of customers and employees.
Cashier
Foodarama
10.2022 - 02.2023
- Verify the accuracy of prices and discounts, ensuring that customers receive the correct prices and promotions.
- Handle cash, credit, and debit card transactions, including operating the cash register and processing payments.
- Collaborate with team members to maintain smooth and efficient operations, including assisting with restocking and organizing merchandise.
Lot Associate
Home Depot
01.2023 - 06.2023
- Assist customers with loading and unloading their vehicles, ensuring their purchases are securely loaded and protected.
- Maintain cleanliness and organization of the store's parking lot, including collecting carts, debris, and empty pallets.
- Direct traffic flow in the parking lot, ensuring safety and efficient use of space.
- Monitor and report any safety hazards or maintenance issues in the parking lot area.
Crew Member
Amazon
03.2022 - 10.2023
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as [Number] pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Collaborated with team members for smooth operations during peak hours.
- Demonstrated flexibility in adapting to changes in job duties or shifts when necessary due to fluctuating workload demands.
- Improved warehouse efficiency with careful organization and storage of inventory.
- Reported any discrepancies or damaged items found during inventory counts, leading to accurate record-keeping and timely resolution of issues.
Assistant Manager
CVS HEALTH
05.2024 - 11.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Assistant Manager
Family Dollar
02.2021 - 02.2022
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Resolved problems promptly to elevate customer approval.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Managed team schedule with eye for coverage needs and individual strengths.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
- Enforced quality assurance protocols to deliver ideal customer experiences.
Cashier
Ross Stores
08.2022 - 01.2023
- Processed customer transactions efficiently, ensuring a smooth checkout experience.
- Maintained organized and stocked merchandise displays, enhancing product visibility.
- Trained new cashiers on point of sale systems and customer service best practices.
- Handled customer inquiries and provided product information to enhance satisfaction.
- Monitored inventory levels, reporting shortages to management to maintain stock availability.
- Assisted in managing cash drawer, ensuring accuracy during transactions and end-of-shift reconciliation.
- Collaborated with team members to streamline checkout processes during peak hours.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
Education
High School Diploma -
Thurgood Marshall High School
Houston, TX05-2022
Skills
- Communication tools
- Solution Oriented Professional
- Quantitative reasoning
- Skilled Collaborator
- Microsoft office
- Health and Safety Management
- Client Relationship Building
- Committed High Achiever
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Team motivation
- Customer relations
- Staff training and development
- Staff supervision
- Task delegation
- Time management
- Customer rapport
- Operations management
- Sales strategies
- Recruiting and interviewing
- Retail operations management
- Customer relationship management (CRM)
Timeline
Assistant Manager
CVS HEALTH
05.2024 - 11.2025
Lot Associate
Home Depot
01.2023 - 06.2023
Cashier
Foodarama
10.2022 - 02.2023
Cashier
Ross Stores
08.2022 - 01.2023
Crew Member
Amazon
03.2022 - 10.2023
Crew Member
Little Caesars
01.2022 - 09.2022
Assistant Manager
Family Dollar
02.2021 - 02.2022
High School Diploma -
Thurgood Marshall High School